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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.21 (180 reviews)

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2.77

Based on 180 reviews, last reviewed 16th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

12%

36%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

2

My Top 10 Ranked Clueless Online Banking Platforms In my experience with this company, I can't remember anything positive. Customer support mishandled consumer issues, and there were constant reports o... Read more Reviewed on: 16th December 2024

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (180)

Review of the MBNA, Credit Card:

My Top 10 Ranked Clueless Online Banking Platforms

In my experience with this company, I can't remember anything positive. Customer support mishandled consumer issues, and there were constant reports of incorrect balances sent to credit reporting agencies, which can severely affect your credit score, particularly during a mortgage application. Moreover, getting anything resolved was nearly impossible, regardless of how many times I reached out to them. Ultimately, nothing was accomplished despite their promises. Big dissapoinment. Reviewed on: 16th December 2024

Brilliant service

Easy to use app and easy to read statement Reviewed on: 20th February 2023

Greta purchase card

Low rate, great card to have for purchases. Reviewed on: 18th February 2023

Very bad

Not happy with there customer service since Lloyd's tuck them over the company has gone down pan its worse credit card company I have ever dealt with any who wants credit card keep well away from mbna customer service it's very bad staff don't have clue keep away Reviewed on: 17th February 2023

Waste of time not nice to deal with

Will never deal with this company again lowered my limit by text without any warning the recommend amount has been paid for the passed two years NOT the minimum amount and after calling them all I was told it was their rights to do it without warning me. As it is my right to warn as many people as I can. Reviewed on: 15th February 2023

Terrible customer service

Was a customer for 17 years and never had a problem till they decided to cancel my card wlfor no reason and without notifying me. I have a near perfect credit rating and never missed a payment but they said 1 returned piece of mail 10 months ago caused them to cancel my entire account. But they didnt call, text or email me to let me know. When i called customer service about it, they were very rude and wouldnt do anythinf about it. All they said was you can reapply for a card and we will give you some extra points. Do not use this company as they dont care about the customer in any way. Reviewed on: 10th February 2023

Unethical

Shocking bank. Don’t allow you to pay your debts in the order that mosts suits you. Forcing you to take a hit on interest. Don’t honour their introductory periods as they will make you pay them before a debt incurring interest next week. Honestly so bad Reviewed on: 9th February 2023

MBNA PLEASE RE-TRAIN YOUR CUSTOMER SERVILE PEOPLE

"I am extremely disappointed with the service I have received from MBNA. The customer service representative I spoke to was rude and aggressive, and had no understanding of my issue. It is unacceptable that someone with such poor customer service skills is employed by your company. I recently signed up for a balance transfer offer from MBNA, which included 0% interest. I received numerous emails and letters from your marketing team encouraging me to take advantage of this offer. However, on the payment day, MBNA attempted to take the payment from an inactive Direct Debit, which I had not been warned about. As a result, I missed the payment and my credit limit has been reduced to the minimum. This will have a negative effect on my credit score, all due to your poor system and not my own fault. I strongly recommend that MBNA re-train its customer service representatives and put systems in place to warn customers when their Direct Debits are inactive or cancelled. Your lack of communication and poor handling of this situation has caused me a great deal of inconvenience and frustration." Reviewed on: 29th December 2022

The creators of this website are developmentally handicapped.

tell me how this is a f***ing banking app but the option to pay off your balance isn't even on the home page? No, you have to hunt for 15 minutes just to pay off a damn credit card. Stop hiring people off the gd short bus. Reviewed on: 21st December 2022

Appauling!

I will never use this credit card again and certainly do not recommend. I have made 2 calls to clarify that I have interest free period. Was told I do. Statement comes through and interest charged. Called up and they tell me I don't have an interest free period. Phoned them to make a complaint they offered me a measley 10 pounds to withdraw the complaint! I'm taking this further and meanwhile transferring my balance onto another card. Fraud campany Reviewed on: 30th November 2022

Shocking experience, destroyed my trust in credit card companies

Was a victim of a flights scam and was made to feel stupid by MBNA who deemed me negligent and refused to refund my losses. Absolutely shocking service which has left me feeling ridiculed and and out of pocket. Avoid at all costs, I will be cancelling my card and going elsewhere. Reviewed on: 10th November 2022

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