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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.18 (194 reviews)

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2.78

Based on 194 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

Hard Work to get problems resolved. Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the... Read more Reviewed on: 11th June 2025

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About this product

MBNA Credit Card reviews (194)

Review of the MBNA, Credit Card:

BEWARE of 0% interest rate, they only mean 60 days!

I had the credit card for a little over 3 months, and I made a purchase I was planning to use the 15 months of 0% APR. So I noticed that I got charged on the 3rd month and queried this with a customer advisor. She was brilliant and was accustomed to this enquiry. She told me there is a very small print that is not apparent to new customers that 15 months of 0% APR actually means the 0% applies to the first 60 days... She then advised me to get another credit card out, and she was completely talking me through how to close my account down without getting further charges. I'm just very shocked at the lack of transparency MBNA has with consumers over something as basic as the term length for a 0% APR interest rate. Thanks to that advisor she was so accustomed to this when I swore out of shock and then quickly apologised, she showed good decency and empathy of the situation. On the same day I took her advice and transferred my balance to another credit card. The take from this is all of the 0% term length offers mean only 60 days. Reviewed on: 23rd March 2024

Closed my account after I payed my balance in full

This card company decided to close my account without any warning and sited my credit report as the reason. I have a score over 750... they only want customers who pay minimum payments. Reviewed on: 6th March 2023

Good credit card

App is user friendly and customer service has always been helpful Reviewed on: 22nd February 2023

Balance Transfer

I used this card to transfer a balance, got a great interest free offer than has really helped me get my finances under control. It was really easy to do on the app, I would highly recommend Reviewed on: 22nd February 2023

Good experience

I've had a positive experience with MBNA - customer service has been great, app is user-friendly and plenty of promotional offers available. Reviewed on: 21st February 2023

Brilliant service

Easy to use app and easy to read statement Reviewed on: 20th February 2023

Greta purchase card

Low rate, great card to have for purchases. Reviewed on: 18th February 2023

Very bad

Not happy with there customer service since Lloyd's tuck them over the company has gone down pan its worse credit card company I have ever dealt with any who wants credit card keep well away from mbna customer service it's very bad staff don't have clue keep away Reviewed on: 17th February 2023

Waste of time not nice to deal with

Will never deal with this company again lowered my limit by text without any warning the recommend amount has been paid for the passed two years NOT the minimum amount and after calling them all I was told it was their rights to do it without warning me. As it is my right to warn as many people as I can. Reviewed on: 15th February 2023

Terrible customer service

Was a customer for 17 years and never had a problem till they decided to cancel my card wlfor no reason and without notifying me. I have a near perfect credit rating and never missed a payment but they said 1 returned piece of mail 10 months ago caused them to cancel my entire account. But they didnt call, text or email me to let me know. When i called customer service about it, they were very rude and wouldnt do anythinf about it. All they said was you can reapply for a card and we will give you some extra points. Do not use this company as they dont care about the customer in any way. Reviewed on: 10th February 2023

Unethical

Shocking bank. Don’t allow you to pay your debts in the order that mosts suits you. Forcing you to take a hit on interest. Don’t honour their introductory periods as they will make you pay them before a debt incurring interest next week. Honestly so bad Reviewed on: 9th February 2023

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