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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.19 (181 reviews)

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2.74

Based on 181 reviews, last reviewed 21st Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

42%

12%

36%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

1

MBNA charges you interest rate even when you pay by... MBNA charges you interest rate even when you pay by direct debit your balance in full. Reviewed on: 21st December 2024

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (181)

Review of the MBNA, Credit Card:

Avoid at all costs

advertise 18 months interest free credit card but small print says that is only on purchases made in first 60 days. Have been hit with huge interest. These guys are criminal. Reviewed on: 10th September 2024

Very impressed

Really impressed with the customer service I have received Reviewed on: 20th February 2021

Bad service and misleading offers

Really bad experience with setting it up in the first place. Took a card with balance transfer and cash transfer 0% offers. The cash transfer was 12 months free. Over the course of 12 months more than paid that balance, but they'd assigned every payment to the debt with the longer interest free period. Terrible customer service and far from treating customers fairly. Reviewed on: 13th February 2021

Intrest free purchase card is a tral

Please don't take MBNA intrest free purchase credit card, it is a trap. All other major bank offers intrest free period for the entire duration of the offer, whereas this creepy card offer intrest free purchase only first 69 days... I lost around £300 only on intrest. Will never recommend thus bank to anyone. Experian and moneysupermarket should recommend this as the least preferred option. Reviewed on: 25th January 2021

Insulting

Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted . No sympathy or understanding and no genuine communication . Issues with internal messaging systems . System refreshed by call handler then suddenly I started to recieve communication . I even recieved a letter ! As a nurse working through lock down it has left me in a very difficult financial situation . No resolve with this company so I have had to escalate complaint . Not worth borrowing from the card considering the damage that's been cause based on a small monthly payment . Reviewed on: 5th October 2020

Terrible customer service!

Beware of terrible customer services Beware! Shocking customer service. Been on the phone for 1hour 40 mins passed between 3 members of staff! Cant take my payment tried 3 times and left on hold for way too long. When passed to customer services told they are sorting out their problem told to hold for a couple of minutes then left waiting for a further 30 mins when the next advisor picks up the call knows nothing about my case. The worst customer services I have experienced. Typical of the Royal bank of Scotland. Same terrible service as Natwest bank, no surprises they are the same company. Will send me a txt within 5 working days to look at my complaint!! Shocking! Reviewed on: 20th July 2020

Trustworthy and fair

I've been really impressed with MBNA. Fair interest rates, good deals, and easy to see balance and pay online! Reviewed on: 12th July 2020

Fair pricing and easy to use app

Always found it easy to use my credit card and it gives me peace of mind to have. The app and service online are easy to make sense off. Reviewed on: 26th June 2020

Good honest company

I've been with Anna for years they are very good never had any trouble Reviewed on: 11th June 2020

Started so well but ending so badly...

Great card in terms of free balance transfer. Got my text to saying 0% coming to an end as 21/06/20. Still owed £2300 so wanted to clear it ASAP. That same day I paid £300, then a week later another £150. Went to pay £500 again today but they REFUSE to accept my money as i've made two payments this month. They are literally NOT LETTING ME clear my debt and clearly want the interest period to start. Contacted the ombudsman Reviewed on: 5th June 2020

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