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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2236 reviews)

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4.75

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Metro Bank Business Banking reviews (2236)

Review of the Metro Bank, Business Banking:

Appalling Treatment From This Bank !

Appalling Treatment From This Bank ! Worse decision ever made was to open a business account with this bank. We are a new business and on our very first transaction in from a well-known extremely reputable company and our account was frozen without warning ! Being a new business, we are relying on this payment to pay our staff, sub-contractors and expenses but are unable to do so. Numerous calls to the bank and even visiting the branch and still no-one can help! We then received a cold, callous signed letter from the Customer Services Director ‘AK” (I have the decency to not embarrass her by putting her full name) advising that Metro Bank are unable to continue to act as our bankers and are closing our account in 7 days’ time from the date of the letter. What is going on? We desperately needed to find out, locate this payment and make our payments for the work carried out. After calling the bank wanting to speak to AK, was advised that she is only contactable by letter! In this day and age? A letter? You can’t speak or even email her or a member of her team ! After speaking to several Metro staff by telephone yesterday, we were assured that if the payment was re-attempted, it would be reviewed and if they were satisfied, the transaction would take place. Brilliant ! As least we were getting somewhere. No such luck ! This payment has been rejected yet again. The result of this action? The payment was returned a second time by Metro Bank to the well-known reputable company causing us further embarrassment and feeling of incompetence to our valued client. Our hard-working staff and subcontractors have not been paid which is extremely upsetting for both us and them, along with the unpaid expenses which may possibly affect our credit rating. Then to finalise this, as from next Tuesday, our company no longer has a bank account! Metro Bank - No wonder your shares have recently plunged to all-time lows! Reviewed on: 11th May 2019

Metro Bank review

Metro Bank helped me to set up a company bank account for my new business last year. The bank presents itself as individuals who are more than happy to provide a good service. The bank's opening hours and availability of staff means I can visit them any day. They have always been quick to answer any queries I have had about my account. The software to monitor and maintain my account is very useful and easy to navigate. Reviewed on: 15th April 2023

Exceptional

I cannot praise our local Cardiff Newport Road Branch enough for the exceptional customer service from all members of the team, at all times, as individuals and as a team that they have given us as a business. As a Not-for-Profit Business Customer, I have been moved and impressed on many occasions by the care and support offered to myself and members of our team who have significant extra needs by Metro Bank Staff. This has included supporting and encouraging people to access the banking system, as well as benefiting as a setting from the huge impact delivered on team 'Days to Amaze'. We cannot praise or thank them enough for their support. Reviewed on: 12th April 2023

Easy to do

Always easy when you need help and big ideato be open Sanday Reviewed on: 12th April 2023

Best customer service ever

Best customer service I have ever received Reviewed on: 12th April 2023

Great service - ease of use

Ease of use - no fuss and very littte hassle. Functionality when you need it. Also very accessible / friendliy in branch if you need that. Reviewed on: 11th April 2023

The most efficient bank in the UK

Initially I’ve tried to open a business account with Barclays and they were short of stuff, they told me to wait for more then a month, at Metro bank there were no shortages of stuff unlike other banks with only two accounts in the bank, Metro bank welcomed me and took it seriously my demands and opened my business account within one day, it’s the second time for me having business account with them, now I’m going to transfer my current account with them because i like rewarding the Metro bank policies and so welcoming on every branch they have, I’m overwhelmed by their attitude towards their customers Reviewed on: 10th April 2023

Best all round service

Metro Bank has taken care of my Business Account since I started my Business. They have an amazing App that is so easy and yet safe to use. When I have had an issue with my account, Metro have always been there to help and sort out the issue without delay. I feel very safe and confident with my account in Metro Bank's hands. Reviewed on: 10th April 2023

Best in business banking

The fact that you have a dedicated relationship manager is amazing and just being able to walk in to a store 7 days a week makes banking so easy! Well done metro Bank Reviewed on: 10th April 2023

Poor victim support

I lost 3k to this bank. They open accounts to fraudsters and don't pay stolen money back to victims. They refuse to discuss this with me even after my MP wrote to them. Reviewed on: 10th April 2023

All staffs are helpful

E-banking is very efficient and secure Reviewed on: 10th April 2023

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