Write a review

Metro Bank: Current Account reviews

Name: Current Account
Rating: 4.88 (10558 reviews)

View other Metro Bank products

4.88

Based on 10,558 reviews, last reviewed 9th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Great for basic accounts and highstreet branches Been with Metro Bank on and off, honestly mostly as an account ready to switch. They don't offer anything beneficial compared to other banks. They do ... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

I been a victim of a fraud transaction from a fraud... I been a victim of a fraud transaction from a fraud company named LUCKY2GO. I reported the same day to Metro bank, what happen was that metro bank let... Read more Reviewed on: 9th November 2024

Read all reviews Write a review

About this product

The Metro Current Account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Review Metro Bank: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Metro Bank Current Account reviews (10558)

Great service

Fantastic experience from the private banking teams Reviewed on: 19th December 2019

Amazing service

The bank offers really good service as it is open 7 days a week with long opening times. They also engage with the customers. Saving interest rates are good too. Reviewed on: 18th December 2019

Customer service

Excellent service. They really care about their customers Reviewed on: 17th December 2019

Bunch of jokers

Terrible avoid at all costs they should be shut down Reviewed on: 9th December 2019

Lack of responsibility and training

I contacted metro bank via phone about opening an account. I had lost my residency card and informed them of this, they called the branch and I was told to go and they’d work something out. I walked 30min to be told they couldn’t do anything. I raised a complaint and was subsequently told that it was invalid because the phone convo was cut off before all info could be given. However, if they had reviewed the convo they would have heard that the person had told me they spoke with the branch and they’d work something out if I walked in. I’m disappointed with the amount of time this bank has wasted and also their lack of follow through with taking responsibility and proper training for their staff. Reviewed on: 7th December 2019

Can it get worse?

Wow! These guys really know how to waste your time. Tell me ‘no’ by all means but to take so very long about it? I’m a high wealth individual. Metro have absolute no idea what that means. The people who work here are nice enough. They are not empowered to make a decision and so totally wasted my time. The bank is clearly in trouble. They have an undeliverable business plan. Your money is not safe here. Reviewed on: 5th December 2019

Customer service abomination

I have phoned with a query.. after being on hold for 40 mins I was transferred to another department. After being on hold for a further 20 mins I was then transferred to another department.. then as I was giving my details the phone went dead! 1hr 22mins later nothing resolved. I then went on to phone 4 more times just to be hung up on! Absolute joke Reviewed on: 2nd December 2019

Stefan Marinel P

Costructi Reviewed on: 19th November 2019

5 Star Accessibility

I like their opening hours it's great to be able to visit a branch when all competitors doors are shut! Reviewed on: 6th November 2019

Pinnacle of customer service

Metro Bank truly go above and beyond for the customer. The staff are amazing in every branch I've been to, and couldn't be more helpful. The same is true of their call centres. I would recommend to everyone who wants a transparent and personable service from their bank. Reviewed on: 6th November 2019

Do you have a different Metro Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Metro Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub