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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Can't access my funds, 3 hours on the hotline, problem still not solved.

I'm deeply unhappy about Metrobank and its services and I can only urge anyone to stay away from them! The short story is: Metro bank blocked my account, goes inactive when I ask them to unblock it, all while I'm stuck away from Britain without access to my funds. Therefore I can only tell anyone: *Stay away from Metro Bank* I will look into making a formal complaint & posting my experiences on further social media outlets, if this won't be resolved ASAP, since Metro bank keeps taking no action upon my numerous phone inquiries (5 calls so far, totaling approx. whopping 3 hours) into solving this problem. The whole story: For some reason one of my transfers has been identified as suspicious and my account was blocked. Ok, could have happened to anybody. But instead of having a phone call resolve this situation, I have now in total called metro bank 5 (!) times, spend approx 3 hours being on the phone - and my account is still closed. Why? Since I keep going through the same cycle that leads nowhere: After the person at the customer service speak a number of times to their manager, they tell me to come to store. I inform them that I'm away travelling, then they speak to their manager once more, then they tell me "they will look into it", since some higher up needs to give clearance and I will either get a call back, or my account will be unblocked the next day. But nothing happens. Then I call again, they apologize, tell me again that the exact same things, *but again nothing gets done*. I still can't access my account. I don't want an apology, I want this fixed! I just came off a phone call from someone called "Claudia", and in the middle of it, after being put on hold to speak some manager, they simply ended ended the call! Unacceptable. I only once got a phone call back - but couldn't pick up, because I was in a meeting. I repeatedly told customer service to either use email (which apparently customer service is not allowed to do) or to call me multiple times, because I may not be able to pick up that instant they call - but that obviously fell on deaf ears. Even arranging a callback needs the extra blessing of a manager higher up the hierarchy (which again results in me being put on hold), geesh! I even suggested arranging a skype meeting, if these supposed managers to which my query is relayed, constantly resort to letting me know via first-line customer support that "they will look into what they can do" if I can't come into store. If I would charge you my hourly rate that I spend waiting on hold, or going through authentication and explaining my problem over and over again -since these are wasted hours that I am on phone, that I could otherwise spend working- this would be quite a bill already! Reviewed on: 12th March 2020

Brilliant Bank

On line account, no fees in Europe using your debit card and a great Euro exchange rate. 3 months in Spain and they have saved me a fortune in fees against my Lloyd's Bank Account. Reviewed on: 12th February 2020

Skip Metrobank, stay with the professionals

Customer service is not professional and they will often hang up on you while you are on hold. Metrobank call center personnel aren't trained and usually can't help you Reviewed on: 10th February 2020

Top Service provided by a top Bank

All problems are solved always in a smooth way either by phone or from any branch 7 days a week: Account Opening, new debit card and their risk management prevents any fraud . Just a happy customer Reviewed on: 9th February 2020

In store card printing was impressive

Walked into metro bank and they gave me a little tour, I wanted to set a current account up with them and I was shocked to find out that they print the card there and then! Fab service. Even got a Lollipop as they’re not just for kids apparently Reviewed on: 8th February 2020

Amazing bank

Easy to use android app and web banking. Amazing customer service, unbelievable friendly staff. Very easy and fast account creation. Reviewed on: 7th February 2020

Excellent Customer service and accessibility

Metro Bank I've found has amazing customer service and everytime I've gone in and needed anything I've been seen straight away and their opening times are excellent Reviewed on: 5th February 2020

Easy to set up, fast card printing

Great company, staff helpful, fast in store card printing, great customer service. Reviewed on: 3rd February 2020

Great bank

Great service, good communication and have recommended them to several of my clients Reviewed on: 3rd February 2020

Very good sevies

Been with metro bank for a few years Never had bad service staff always very helpful I tell people I know to use metro bank as opening hours are good Reviewed on: 2nd February 2020

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