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Metro Bank: Current account reviews

Name: Current account
Rating: 4.8 (10577 reviews)

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4.80

Based on 10,577 reviews, last reviewed 10th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10577)

WORST BANK AROUND

ABSOLUTE USELESS THEY HAVE AROUND FIVE COUNTERS ONLY ONE PERSON EVER SERVING SO THE WAIT CAN TAKE AGES TO BE SEEN... TAKES FOR EVER TO CLOSE A BUSSINESS ACCOUNT AFTER SIGNING THE PAPER WORK & GOING THEIR THREE TIMES... CLEARLY SO THEY CAN KEEP CHARGING YOU ACCOUNT FEE'S THEY DONT LIKE YOU WITHDRAWING LARGE AMOUNTS OF CASH... IF YOU DO THEY WANNA CLOSE YOUR BUSSINESS ACCOUNT, IF CASH IS ILLEGAL STOP GIVING IT OUT.. SERVICE IS TERRIBLE STAFF HAVE NO BANKING SKILLS WHAT SO EVER AS SPEAKING TO A MEMBER OF STAFF IN METRO BANK SERVING ME THEIR PREVIOUS JOB WAS A PAINTER & DECORATOR! ABIT OF A CHANGE.. THEY WILL TAKE ANYONE ON... THE BUSSISNESS BANK MANAGER IN BROMLEY DONT GET ME STARTED ON HER EXTREAMLY RUDE QUESTIONING ME WHEN WITHDRAWING MONEY (ITS MY MONEY) & IT COSTS ME TO WITHDRAW MONEY FROM A BUSSINESS ACCOUNT I HOPE SHE GETS THE SHITS.. (THE WORST BANK AROUND) DONT BE FOOLED WITH THEM BEING OPEN TILL 8OCLOCK & OPEN ON SUNDAYS.. THAT IS ONLY THING GOING FOR THEM BUTS LETS FACE IT THEY HAVE TO DO SANK DIFFERENT TO GET PEOPLE TO WANT TO JOIN? IF ANY BANK GOES BUST IT WILL BE METRO BANK THEY ARE THE NEWEST BANK IN THE HIGH STREET THEY WONT LAST GO WITH BARCLAYS BEEN AROUND 300 YEARS METRO BANK BEEN AROUND 15 MINUTES.. Reviewed on: 3rd April 2020

Can't access my funds, 3 hours on the hotline, problem still not solved.

I'm deeply unhappy about Metrobank and its services and I can only urge anyone to stay away from them! The short story is: Metro bank blocked my account, goes inactive when I ask them to unblock it, all while I'm stuck away from Britain without access to my funds. Therefore I can only tell anyone: *Stay away from Metro Bank* I will look into making a formal complaint & posting my experiences on further social media outlets, if this won't be resolved ASAP, since Metro bank keeps taking no action upon my numerous phone inquiries (5 calls so far, totaling approx. whopping 3 hours) into solving this problem. The whole story: For some reason one of my transfers has been identified as suspicious and my account was blocked. Ok, could have happened to anybody. But instead of having a phone call resolve this situation, I have now in total called metro bank 5 (!) times, spend approx 3 hours being on the phone - and my account is still closed. Why? Since I keep going through the same cycle that leads nowhere: After the person at the customer service speak a number of times to their manager, they tell me to come to store. I inform them that I'm away travelling, then they speak to their manager once more, then they tell me "they will look into it", since some higher up needs to give clearance and I will either get a call back, or my account will be unblocked the next day. But nothing happens. Then I call again, they apologize, tell me again that the exact same things, *but again nothing gets done*. I still can't access my account. I don't want an apology, I want this fixed! I just came off a phone call from someone called "Claudia", and in the middle of it, after being put on hold to speak some manager, they simply ended ended the call! Unacceptable. I only once got a phone call back - but couldn't pick up, because I was in a meeting. I repeatedly told customer service to either use email (which apparently customer service is not allowed to do) or to call me multiple times, because I may not be able to pick up that instant they call - but that obviously fell on deaf ears. Even arranging a callback needs the extra blessing of a manager higher up the hierarchy (which again results in me being put on hold), geesh! I even suggested arranging a skype meeting, if these supposed managers to which my query is relayed, constantly resort to letting me know via first-line customer support that "they will look into what they can do" if I can't come into store. If I would charge you my hourly rate that I spend waiting on hold, or going through authentication and explaining my problem over and over again -since these are wasted hours that I am on phone, that I could otherwise spend working- this would be quite a bill already! Reviewed on: 12th March 2020

Brilliant Bank

On line account, no fees in Europe using your debit card and a great Euro exchange rate. 3 months in Spain and they have saved me a fortune in fees against my Lloyd's Bank Account. Reviewed on: 12th February 2020

Skip Metrobank, stay with the professionals

Customer service is not professional and they will often hang up on you while you are on hold. Metrobank call center personnel aren't trained and usually can't help you Reviewed on: 10th February 2020

Top Service provided by a top Bank

All problems are solved always in a smooth way either by phone or from any branch 7 days a week: Account Opening, new debit card and their risk management prevents any fraud . Just a happy customer Reviewed on: 9th February 2020

In store card printing was impressive

Walked into metro bank and they gave me a little tour, I wanted to set a current account up with them and I was shocked to find out that they print the card there and then! Fab service. Even got a Lollipop as they’re not just for kids apparently Reviewed on: 8th February 2020

Amazing bank

Easy to use android app and web banking. Amazing customer service, unbelievable friendly staff. Very easy and fast account creation. Reviewed on: 7th February 2020

Excellent Customer service and accessibility

Metro Bank I've found has amazing customer service and everytime I've gone in and needed anything I've been seen straight away and their opening times are excellent Reviewed on: 5th February 2020

Easy to set up, fast card printing

Great company, staff helpful, fast in store card printing, great customer service. Reviewed on: 3rd February 2020

Great bank

Great service, good communication and have recommended them to several of my clients Reviewed on: 3rd February 2020

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