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Review of the Metro Bank, Current account:

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Lack of responsibility and training

I contacted metro bank via phone about opening an account. I had lost my residency card and informed them of this, they called the branch and I was told to go and they’d work something out. I walked 30min to be told they couldn’t do anything. I raised a complaint and was subsequently told that it was invalid because the phone convo was cut off before all info could be given. However, if they had reviewed the convo they would have heard that the person had told me they spoke with the branch and they’d work something out if I walked in. I’m disappointed with the amount of time this bank has wasted and also their lack of follow through with taking responsibility and proper training for their staff. Reviewed on: 7th December 2019

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