Write a review

Metro Bank: Current Account reviews

Name: Current Account
Rating: 4.88 (10564 reviews)

View other Metro Bank products

4.87

Based on 10,564 reviews, last reviewed 1st Mar 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

No waiting for replacement debit card I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient. Reviewed on: 1st March 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

Read all reviews See your review

About this product

The Metro Current Account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current Account reviews (10564)

Review of the Metro Bank, Current Account:

Lots of recent negative changes

Great bank when I joined 6 years ago. Now taking my money elsewhere as so many products and services withdrawn especially cancelling all credit cards from 10 September, stopping fee free use of debit card abroad, reducing savings rates, and shutting down all money machines. Whoever is making these poor decisions should be sacked as customers like me are leaving in droves Reviewed on: 22nd August 2024

No waiting for replacement debit card

I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient. Reviewed on: 1st March 2025

Most friendly on line banking services banker

User friendly services easy to navigate and excellent customer care never disappoints Reviewed on: 27th February 2025

Was good before but now have fees for payment abroad

Was good before but they changed now there is fees now on payment abroad which wasn't the case before Reviewed on: 27th February 2025

Excellent Current Account

Never had a problem. Staff are friendly, helpful and patient. App is very useful for general banking and spending reviews. I'm a very happy customer. Reviewed on: 26th February 2025

Customer service as i should be.

Customer service as i should be. Too many banks & finance institutions forget that they would not exist without customers & give declining services for increased cost & inconvenience. Metro excel at their customer service Reviewed on: 26th February 2025

Easy sign up and easy to set up new savings.

Easy sign up and easy to set up new savings. Good app. Looks good going forward. Reviewed on: 11th January 2025

Reported fraud activity already 4th time with differ...

Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if it's my fault that I allow them , it's so much fraud going on and bank does nothing to stop the transactions or reverse them Reviewed on: 7th January 2025

I been a victim of a fraud transaction from a fraud...

I been a victim of a fraud transaction from a fraud company named LUCKY2GO. I reported the same day to Metro bank, what happen was that metro bank let the money from pending to be released but never try to charge back. Now they restricted my joint account with my wife which we been clients since 2016 and rather than chasing the real criminals they are holding us ransom and with bills to pay, from rent to council tax and credit cards. The way we've been treated is abismal. Metro bank should work for the clients not to criminal fraud company's. I'll never trust Metro bank ever again and now i have to go to litigation with them through ombudsman to the bank of England. Unbelievable. Reviewed on: 9th November 2024

Great for basic accounts and highstreet branches

Been with Metro Bank on and off, honestly mostly as an account ready to switch. They don't offer anything beneficial compared to other banks. They do have a lot of branches, but I find it takes a long time to speak to someone; a branch visit is usually takes an hour end to end. And there are a fair few things you have to go into branch to open or resolve. They did recently have a good savings rate, but sadly that dropped soon after opening, and was eclipsed by other banks offerings. Reviewed on: 5th September 2024

Great bank when I took out account,now they are goin...

Great bank when I took out account,now they are going to charge for using my card in Europe . This is not what I signed up for. Very disappointed, moving my account to Natwest. Reviewed on: 28th August 2024

Do you have a different Metro Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Bank Account
from HSBC 3.66 from 1261 reviews
Select Account
from NatWest 4.59 from 702 reviews
Current Account
from Kroo 4.90 from 4058 reviews

There's still more to see!

Metro Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub