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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (227 reviews)

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4.82

Based on 227 reviews, last reviewed 19th Jun 2025

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Always willing to help Staff are always friendly, willing to help with whatever your question may be and don’t rush to get you off of the phone. Anita who dealt with me was ... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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Monmouthshire Building Society Mortgages reviews (227)

Review of the Monmouthshire Building Society, Mortgages:

Jamie was extremely helpful, and patient

Jamie was extremely helpful, and patient and made my experience extremely comfortable and streamlined Reviewed on: 23rd October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are happy to hear that you had a positive experience. Your feedback will be shared with Jamie. Response date: 23rd October 2024

Oliver was a pleasure to deal with and made everyth...

Oliver was a pleasure to deal with and made everything sound so simple to understand for someone who knows not much about how mortgages work . Absolutely top bloke Reviewed on: 24th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Oliver. Response date: 24th September 2024

Peter Gomersall your mortgage advisor is just so rel...

Peter Gomersall your mortgage advisor is just so reliably good he always responds usually the same day and covers off all of my queries. It is him that makes me feel that the level of customer service is excellent. He needs to be retained by you …. Reviewed on: 23rd September 2024

Moving home

I have a current mortgage with yourselves but I am looking to move home so I have been speaking to Michelle Groves who has taken me through the application so far and all I can really say is that she is an absolute asset to the company, she is polite and courteous, provides all information and explains everything perfectly. She was a joy to deal with please pass on my thanks Reviewed on: 20th September 2024

Great customer service

We have dealt with Monmouthshire for several years and have always spoken with Peter Gomersall, he is fantastic, very friendly and efficient, he is main reason why we have never gone anywhere else for a mortgage Reviewed on: 16th September 2024

The best mortgage society ! Wouldn’t go anywhere else

Leon helped me get my mortgage 11 years ago and has given me great clear advice today on my options. He is truly an asset to your company Reviewed on: 13th September 2024

Excellent staff with very honest appraisals

Excellent staff with very honest appraisals Reviewed on: 12th September 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience. Response date: 13th September 2024

Excellent and Friendly Service

I have been dealing with MBS for a number of years service and I am very happy with the service provided by them. My contact originally was with Marli Miller and is currently with Jamie Warburton, both have given excellent professional advice, which has shown understanding of my personal circumstances and financial requirements. Responses have always been prompt and information clearly given both on the telephone and in written communication. Reviewed on: 11th September 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are so pleased that you are happy with our service. Your comments have been passed on to Marli and Jamie. Response date: 12th September 2024

Peter the Financial/Mortgage Advisor is excellent.

Peter the Financial/Mortgage Advisor is excellent. Great customer service, ensures information provided is understood. Reviewed on: 10th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for our mortgage advisor Peter, we are so pleased that you have had a good experience with the Society. Your feedback has been passed on. Response date: 12th September 2024

Excellent Customer Service

I have just renewed my mortgage product and found the whole experience very good. Jamie was very friendly, the whole call felt relaxed and I didn't feel rushed in asking questions and making decisions. Reviewed on: 30th August 2024

Anita was fantastic

Our mortgage advisor, Anita, could not have been more helpful. She went out of her way with every enquiry to ensure she fully understood the request and could advise accordingly. Reviewed on: 29th August 2024

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