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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (202 reviews)

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4.79

Based on 202 reviews, last reviewed 7th Feb 2025

5% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Jahsua knew everything about the mortgage applicatio... Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding. Reviewed on: 7th February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (202)

Review of the Monmouthshire Building Society, Mortgages:

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024

I had a truly exceptional experience with Monmouthsh...

I had a truly exceptional experience with Monmouthshire, specifically the outstanding customer care provided by Oliver Taki in the mortgages team. Oliver demonstrated a remarkable level of professionalism, friendliness, efficiency, and speed in every interaction, setting a standard that exceeded my expectations. While my experience with Oliver was stellar, I did find the underwriting process more challenging compared to anecdotes I had heard from friends and family who had chosen different mortgage providers. While the difficulties with underwriting will influence my decision on whether to choose Monmouthshire again in the future, I must underscore that the positive impact of Oliver Taki's exceptional customer care which made my overall journey with Monmouthshire worthwhile. Reviewed on: 16th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society., your feedback will be passed on to Oliver and the Underwriting team. Response date: 19th February 2024

Oli was extremely professional, friendly and helpful

Oli was extremely professional, friendly and helpful Reviewed on: 16th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Oli. Response date: 16th February 2024

Mortgage Fix Expiry

Met with Oliver Taki to look at options for mortgage where fixed rate comes to an end in early March. Oliver was professional, courteous and patient throughout and we are very happy with the outcome, both in terms of repayment, term and flexibility. A very easy recommend, thank you. Reviewed on: 14th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that you are happy with the service that you received during your mortgage appointment. Your feedback will be passed on to Oliver. Response date: 15th February 2024

Olly Fantastic Mortgage Advisor

Olly is a brilliant advisor, he coped with my many changing requirements, thoroughly presenting all the options and assisting throughout the process. Highly recommended. Reviewed on: 14th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with our Mortgage Advisor Olly. We will share your feedback with Olly. Response date: 14th February 2024

Great experiance - Oliver Taki very helpful

Great experiance - Oliver Taki very helpful Reviewed on: 18th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience. Your comments will be passed on to Oliver. Response date: 18th January 2024

Leon was very good, friendly and informative, happy...

Leon was very good, friendly and informative, happy with the service overall never felt too overwhelming at all, would definitely recommend to other people Reviewed on: 3rd January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Leon. Response date: 3rd January 2024

Great

Excellent and efficient service when renewing my mortgage to a new rate. My advisor Hristina gave clear and helpful information. Reviewed on: 28th December 2023

Peter Gomersall / Fixed Rate Mortgage Expiry

Have been discussing fixed rate expiry due in March 2024. Pete has been extremely helpful, professional and patient throughout. Meeting now arranged in mid January. Thanks. An easy recommend. Reviewed on: 21st December 2023

Review

Monmouthshire are an amazing company and have helped me immensely Reviewed on: 19th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 20th December 2023

Excellent professional service

Very friendly, efficient and professional service. Anita was superb, very thorough a credit to the Society. Reviewed on: 14th December 2023

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