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Monmouthshire Building Society: Savings reviews

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4.91
Based on 1,521 reviews, last reviewed 11th Mar 2025
6% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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Latest highest rating:

5

Reinvesting my ISA today in the Cardiff branch. Reinvesting my ISA today in the Cardiff branch.. Carey and Cathy were most helpful. Reviewed on: 11th March 2025
Paul C's avatar
Paul C

Latest lowest rating:

1

In branch service review Came into the Cardiff branch and lovely Vicky was very helpful. I was very happy with the service. Reviewed on: 28th February 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1521)

Review of the Monmouthshire Building Society, Savings:

In branch service review

5
I like the personal service that I receive in every aspect of my transactions with the Society. I appreciate being able to deal with someone face-to-face. Jackie was superb. Reviewed on: 30th October 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Jacquie. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
Personal and helpful staff. On a recent visit they noticed I was upset and offered me a seat and tea, really appreciated this level of service follow my partners bereavement., completely different level of service that I experienced with a bank on the same morning. I prefer to speak which staff in person reference services offered and hope this level of customer support continues. Reviewed on: 10th February 2025

In branch service review

5
Accessibility, rates, passbooks!! Called into Cardiff branch and was dealt with by Vicky who was friendly and helpful. Reviewed on: 10th February 2025

In branch service review

5
You are local here in Chepstow. The staff are helpful and polite. Withdrawals are quick and undertaken very quickly from accounts. Reviewed on: 10th February 2025

In branch service review

5
Professional advice given about all products available. Reviewed on: 10th February 2025

In branch service review

5
I handed my certificate of probate with regards to my late wife to your Chepstow branch. I had a phone call the same day and the money was transferred to my accounts. Impressive by any standards. Reviewed on: 10th February 2025

In branch service review

5
I have been a member for many years, however there is no local branch in Haverfordwest. Reviewed on: 10th February 2025

In branch service review

5
Easy solutions to problems when chaning accounts. Reviewed on: 10th February 2025

In branch service review

5
Local branch where I can obtain face-to-face advice on products and services at a time to suit me. Can park easily and avoid the requirement to go into town. So much more personable that speaking to someone on the phone or online. Reviewed on: 10th February 2025

In branch service review

5
Prompt and efficient service. Jacquie was very helpful, patient and informative. Reviewed on: 10th February 2025

In branch service review

5
Non-pressuring advice. Friendly, helpful staff. Face-to-face, not just phone/email. Reviewed on: 10th February 2025

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