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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Savings now

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Monmouthshire Building Society Savings reviews (3007)

Good customer service and grate rats

5
Good customer service and grate rats Reviewed on: 27th February 2025
Jonas R's avatar
Jonas R
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 27th February 2025
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Monmouthshire Building Society

In branch service review

5
Personal service and I fully comprehend the savings accounts available to me. Reviewed on: 25th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Face-to-face contact with a member of staff - Sarah is friendly, helpful, always welcoming and knowledgeable. I always leave the agency feeling reassured. Reviewed on: 24th February 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Sarah Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

4
Easy to access Cardiff branch on Queen Street. Friendly staff - Vicky explained everything well giving all options. Some savings rates are not as competitive with other BS, but this varied too. Reviewed on: 24th February 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
We like the personnel face-to-face contact in branch which is perfect for us. Reviewed on: 24th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Local branch always very helpful. Hope this branch continues to remain open. Reviewed on: 24th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

Opening a savings account for my parents

5
I was opening an account for my parents, using my POA on Monday 17th February in Whitchurch branch, Cardiff. Fran Wroe went above and beyond to help me with this process. Reviewed on: 23rd February 2025
Debbie R's avatar
Debbie R
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Fran. Response date: 24th February 2025
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Monmouthshire Building Society

In branch service review

5
Friendly staff and everything explained thoroughly. Reviewed on: 22nd February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful and professional. Exceptional service from Morgan in the Risca branch. Reviewed on: 22nd February 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Morgan. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Welcoming, local, friendly, informative staff in Risca. Reviewed on: 22nd February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

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