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Monmouthshire Building Society: Savings reviews

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4.88
Based on 2,858 reviews, last reviewed 17th Dec 2025
62% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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Latest highest rating:

5

Junior Isa in the Queen Street branch I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about her visits ... Read more Reviewed on: 5th December 2025
Colin S's avatar
Colin S

Latest lowest rating:

1

In branch service review Andrea was so helpful and explained everything. Reviewed on: 30th October 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2858)

In branch service review

5
Dealing with pleasant and helpful staff. Office where we live. Reviewed on: 23rd January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
I like the high street presence and passbook. Reviewed on: 23rd January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

Fantastic customer service

5
I recieved fantastic customer service from Vicky and Angela at the Cardiff Branch. Both were extremely helpful and very knowledgeable about the different products and services available. Thank you. Reviewed on: 21st January 2025
Rebecca H's avatar
Rebecca H
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for our Cardiff branch. We are so pleased that you had a good experience. Your feedback will be shared with Vicky and Angela. Response date: 22nd January 2025
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Monmouthshire Building Society

In branch service review

5
Very good explains how my new account work and the staff very pleasant in their demeanour. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Very friendly and helpful. At front of office and in subsequent detailed transaction. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Came to Cardiff, saw Vicky and Beth, both were great. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society, we are glad to hear that you have had a good experience with the Cardiff branch. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Local branches. Helpful staff! Good interest rates. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

4
Friendliness of staff and convenient location. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
I love that you have so many branches giving access to your delightful and knowledgeable staff. Lisa worked so hard to get the answers to my very complex query. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Lisa. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
The service provided to a first time saver was very informative! No improvements. Joanne was very lovely and explained everything well. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Joanne. Response date: 28th March 2025
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Monmouthshire Building Society

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