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Monmouthshire Building Society: Savings reviews

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4.91
Based on 1,673 reviews, last reviewed 16th Apr 2025
22% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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Latest highest rating:

5

Excellant staff Caerleon Road branch Excellant staff Knowledge high Courtesy above and beyond Service to the customers at all Times. Reviewed on: 16th April 2025
Muss's avatar
Muss

Latest lowest rating:

2

Savings Deposits As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. I... Read more Reviewed on: 31st March 2025
A H's avatar
A H
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1673)

Review of the Monmouthshire Building Society, Savings:

Good regular savings account

5
Clear and efficient telephone service Reviewed on: 12th November 2019
Winston Crossland's avatar
Winston Crossland

Just reviewing my saving products and rates are very...

5
Just reviewing my saving products and rates are very poor compared to other high street stores Reviewed on: 1st April 2025
Robert 's avatar
Robert
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our interest rates. Your comments will be passed on to the relevant department to review. Response date: 4th April 2025
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Monmouthshire Building Society

Savings Deposits

2
As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Reviewed on: 31st March 2025
A H's avatar
A H
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We are so sorry that the removal of our debit card machines will cause you inconvenience. Following a review of our services, the debit card facility was not providing overall benefit to all members, and this was a considerable cost to the Society. Your review has been shared with the Newport branch manager who will be in contact with you to discuss your complaint further. Response date: 3rd April 2025
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Monmouthshire Building Society

In branch service review

5
Very good service - friendly and helpful staff. Reviewed on: 31st March 2025

In branch service review

5
A local branch on the high street. Great to be able to discuss our finances with staff face-to-face. Reviewed on: 31st March 2025

In branch service review

5
Friendly service on the high street. Reviewed on: 31st March 2025

In branch service review

5
Local and convenient. Chepstow staff are always welcoming and friendly. Interest rates could be higher. Reviewed on: 31st March 2025

In branch service review

5
Excellent communication and a very welcoming atmosphere. Important to me as a local business. Reviewed on: 31st March 2025

In branch service review

5
Very helpful and informative. Explained all we needed to know for us to make our own mind up. Reviewed on: 31st March 2025

In branch service review

4
Easy to make appointments at Caldicot branch. Offered hot drink on arrival and coffee is very nice. Interest rates could be improved slightly to be more competitive with other online-only banks and building societies. Reviewed on: 31st March 2025

In branch service review

5
There is always someone to talk to, and they are helpful. Reviewed on: 31st March 2025

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