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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2973 reviews)

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4.77

Based on 2,973 reviews, last reviewed 15th Jun 2026

14% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

Caldicot branch have very helpful staff. Reviewed on: 13th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Caldicot branch. Response date: 20th March 2025

In branch service review

Caldicot staff friendly. I like face-to-face. Reviewed on: 13th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 20th March 2025

In branch service review

Caldicot branch is staffed with friendly and helpful staff. Andrea was very knowledgeable and explained everything clearly when opening my new account. Reviewed on: 13th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Caldicot branch. Your comments will be passed onto Andrea. Response date: 20th March 2025

In branch service review

Being local to Caldicot branch is an asset and talking to someone face-to-face. Reviewed on: 13th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Caldicot branch. Response date: 20th March 2025

Helpful staff -very informative .

Helpful staff -very informative .They made it easy to open new ISA Reviewed on: 12th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are pleased to hear that it was easy for you to open a new ISA with the Society. Response date: 13th January 2025

In branch service review

Great personal service, friendly, helpful staff. Details of new products and information given both by mail and staff. Reviewed on: 11th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 20th March 2025

In branch service review

Friendly family attitude. Disappointed request for assistance with sponsorship of our local choral society - not expected any because of late application but it would have been nice to receive a response even if the answer was no. Reviewed on: 11th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 20th March 2025

In branch service review

Staff are friendly and helpful in Cardiff branch. Reviewed on: 11th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 20th March 2025

In branch service review

Friendly and efficient staff. Excellent service - lovely office in Cardiff. Reviewed on: 11th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Cardiff branch. Response date: 20th March 2025

In branch service review

Good - High street presence. Improve? - Would prefer computer access online rather than app based. Reviewed on: 11th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025

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Monmouthshire Building Society: Savings reviews

14% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2973)

In branch service review

In branch service review

In branch service review

In branch service review

Helpful staff -very informative .

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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