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Monmouthshire Building Society: Savings reviews

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4.91
Based on 1,164 reviews, last reviewed 30th Nov 2024
18% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
7%
3 star
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0%
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0%
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0%

Latest highest rating:

5

In branch service review Very friendly and helpful staff. Reviewed on: 30th November 2024
Verified source

Latest lowest rating:

1

Poor interest rates & poor customer service Poor interest rates, can get much higher interest rates elsewhere with better customer service and access. I've tried getting help before and they con... Read more Reviewed on: 22nd January 2024
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Steve
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1164)

Review of the Monmouthshire Building Society, Savings:

In branch service review

5
Looked to register a PoA with Lloyds Bank and told to wait over a month. Monmouthshire saw me in two days and I spoke to the branch to discuss on the phone first, no call centre. Brilliant service, thank you. Reviewed on: 13th February 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are so pleased that you was seen quickly in branch. Response date: 27th September 2024
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Monmouthshire Building Society

In branch service review

5
Excellent personal service. I like having an actual branch I can visit, and having a physical passbook. The staff are excellent, well informed and very pleasant. No improvements needed. Reviewed on: 22nd November 2024

In branch service review

5
Always a pleasure to come into branch. All the staff are friendly and helpful. Any questions are answered in a satisfactory way. Reviewed on: 22nd November 2024

In branch service review

5
Nice to be able to visit a branch - easy and friendly too. Reviewed on: 22nd November 2024

In branch service review

4
Friendly, branch in Ross-on-Wye, convenient opening hours and convenient for my home. Reviewed on: 21st November 2024

Excellent Customer Service at the Cwmbran Branch

5
Excellent customer experience in the Cwmbran branch this week with Eleri at the desk. Eleri was kind, helpful and really lovely to talk to. I was withdrawing money from my savings accounts and Eleri talked me through a new process they are trialling for withdrawals, which I thought was fantastic and much more efficient than previous. Monmouthshire staff, like Eleri, are always very positive and you leave the branch with a smile and that happy, positive inner feeling. Thank you and see you again soon x Reviewed on: 21st November 2024
Jack's avatar
Jack
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Eleri. Response date: 21st November 2024
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Monmouthshire Building Society

In branch service review

5
Great service in the Caldicot branch, especially Andrea. They saw us at the last minute and conducted our business well. Nothing to improve. Reviewed on: 18th November 2024

In branch service review

4
Customer service in the Caldicot branch is great, the account I have serves its purpose. Modernising withdrawals online would be great. Reviewed on: 18th November 2024

In branch service review

5
Welcoming and helpful staff, able to sort out my query in a professional manner. I can't see anything that would need improving. Reviewed on: 18th November 2024

In branch service review

5
Easy access with good opening hours. Reviewed on: 18th November 2024

In branch service review

5
Local branch access and friendly. Reviewed on: 18th November 2024

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