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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
32% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Excellant staff Caerleon Road branch

5
Excellant staff Knowledge high Courtesy above and beyond Service to the customers at all Times. Reviewed on: 16th April 2025
Muss's avatar
Muss
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. Your feedback will be shared with the Caerleon Road branch. Response date: 17th April 2025
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Monmouthshire Building Society

The employees at my Swansea branch but in pa...

5
Each of the employees at my Swansea branch but in particular David & Adele (who I have had most dealings with) are a credit to the MBS, professional, pleasant, & most helpful at all times. Reviewed on: 16th April 2025
Hugh G Cullen's avatar
Hugh G Cullen
Reply from Monmouthshire Building Society Thank you for leaving a review for the Swansea branch. Your comments will be shared with David and Adele. Response date: 17th April 2025
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Monmouthshire Building Society

Swansea Branch, Great staff, Adele and David have fa...

5
Swansea Branch, Great staff, Adele and David have fantastic product knowledge and answered all my questions with ease. Opening this years ISA I had their total attention and were so helpful either in person or on the phone. Reviewed on: 16th April 2025
Steve G's avatar
Steve G
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. Your review will be shared with Adele and David. Response date: 17th April 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful staff and I can walk to the branch for any business I need to conduct. Reviewed on: 16th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Location is convenient, staff always helpful and friendly. Reviewed on: 16th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

4
Friendly staff, Helpful in branch. Trying to ring Newport can be difficult. Reviewed on: 15th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Local office, good customer service. Reviewed on: 15th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Great service from Ellie, Julie and Oliva in Chepstow. Reviewed on: 15th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Convenient and local being in Chepstow. Reviewed on: 15th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly and dog-friendly, open every day. Be great to have online banking. Reviewed on: 15th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

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