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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.69 (3007 reviews)

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4.69

Based on 3,007 reviews, last reviewed 22nd Sep 2026

4% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Savings now

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Monmouthshire Building Society Savings reviews (3007)

In branch service review

Excellent staff helpful and well mannered. Reviewed on: 23rd April 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

I was met by Andela, who was friendly and very efficiently gave me all the information I needed to open my ISA. Reviewed on: 23rd April 2025

Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025

In branch service review

Local and no long waiting times for appointments. Good personal service. Reviewed on: 23rd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025

Help and understanding when you need it most

The staff at the Brecon branch were kind, considerate and helpful when I had to close my partner's account and open one in my name. They cancelled accounts and ISAs They dealt with probate details and the money was in my bank account in 24 hours Reviewed on: 22nd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It is great to hear such positive feedback for the Brecon branch. Your comments will be shared with the team. Response date: 22nd April 2025

Opened a new Easy access ISA

Opened a new account . Staff were very helpful Reviewed on: 17th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following opening a new ISA account. Your comments will be shared with the team. Response date: 22nd April 2025

In branch service review

You are local / perhaps bank status might be easier to deposit money but I understand that the mutual status would be lost then. Reviewed on: 17th April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025

In branch service review

I felt nervous about coming in today but Oliver and Jackie made me feel very relaxed and welcome, they explained everything and made it all very easy to understand. Thanks. Reviewed on: 17th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Oliver and Jackie. Response date: 13th May 2025

In branch service review

Being able to come into branch and talk through options and set up accounts in person. Reviewed on: 17th April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

First rate quality in face to face service saving rates could be more competitive. Reviewed on: 17th April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025

In branch service review

Easy Access, pleasant and helpful staff. Reviewed on: 17th April 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

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Monmouthshire Building Society: Savings reviews

4% increase in 5 star reviews

20% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (3007)

In branch service review

In branch service review

In branch service review

Help and understanding when you need it most

Opened a new Easy access ISA

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

Join Smart Money People

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