Smart Money People Logo

Monmouthshire Building Society: Savings reviews

4.90
Based on 944 reviews, last reviewed 26th Oct 2024
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
3 star
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Savings account Karen McDermott helped look at my accounts and find a new better account to open with needs that suit mine Reviewed on: 26th October 2024
Lauren L's avatar
Lauren L

Latest lowest rating:

1

Poor interest rates & poor customer service Poor interest rates, can get much higher interest rates elsewhere with better customer service and access. I've tried getting help before and they con... Read more Reviewed on: 22nd January 2024
Steve 's avatar
Steve

About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (944)

Review of the Monmouthshire Building Society, Savings:

Monmouthshire Building Society Branch Review

5
Personal service, full advise given regarding the accounts and rates etc. Reviewed on: 12th September 2023
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Met Vicky who was the most attentive and informative. I enjoyed meeting her, a lovely personality for your branch. Reviewed on: 3rd May 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 29th May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Appointment with Beth was fantastic! Very clear and friendly! Great customer service. Reviewed on: 3rd May 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Nothing could be improved. For older people, it is local, you go in and speak to a real person. The lady that helped me was kind and efficient. Reviewed on: 3rd May 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 29th May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Customer service is second to none - Beth was amazing. Reviewed on: 3rd May 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Beth. Response date: 29th May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
It has a status as a mutual building society, the staff are highly professional, competent and very helpful, and there's access to in-person meeting. Reviewed on: 3rd May 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Convenient and easy to do service with. Reviewed on: 3rd May 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Appointment with Charli - Brecon branch

5
Had an appointment regarding opening a new ISA but moving funds from 2 places (ISA transfer + additional from an existing monmouthshire account) so required quite a few documents to be signed. However, Charli was extremely helpful (and patient!) whilst sorting this and there was no issue when I didn't have one of my passbooks. The only downside is that I had to wait nearly 4 weeks for the appointment due to how busy the branch is. Reviewed on: 1st May 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience whilst opening a new ISA with Charli. We apologise for the wait times for an appointment and will pass this feedback on to our branch network. Response date: 2nd May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

4
Staff are always courteous and helpful. Investment rates are always competitive. Been a customer for a number of years. Reviewed on: 1st May 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
There are a good number of accessable branches and the staff are always very helpful. Reviewed on: 30th April 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 2nd May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Excellent management and staff. Very friendly and efficient. Lesley, who explained and outlined the opening of our ISA is due particular credit. Reviewed on: 29th April 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 2nd May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Monmouthshire Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products