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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (14848 reviews)

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4.92

Based on 14,848 reviews, last reviewed 9th Jan 2025

75% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Good for everything Efficient. Good at organising your money with pots(with decent interest i may add). Flawless when transferring money to other accounts - i had issues ... Read more Reviewed on: 27th November 2024

Latest lowest rating:

1

Terrible I opened a current account and it was closed. Emailed customer service slow response. Called the number was on hold and the women who answered didn’t ... Read more Reviewed on: 9th January 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (14848)

Review of the Monzo, Current Account:

AVOID THIS BANK! CROOKS AND. CRIMINALS

Monzo Bank froze my account and made the decision to close it, withholding all of my funds and leaving me and my two young children—a six-month-old baby and a toddler—without any way to buy food, pay for heating, or keep our electricity on. I provided Monzo with every piece of documentation they requested, including proof of an incoming transaction from a well-established UK business and all related invoices, yet they have ignored everything. Instead, they’ve kept our money and left us in the dark without a word of explanation. I am horrified by how Monzo has treated us. After repeatedly explaining to them how serious our situation is and showing them proof that we have access to no other means or funds from elsewhere they took the unimaginable step of blocking my phone number entirely from being able to call them and cutting off any way for me to reach them via a call. No calls or messages ever became heated or escalated, I simply begged for help to get my children and me through this crisis. For Monzo to prevent me from even contacting them is heartless and cruel. No bank or financial institution blocks your phone number to ensure it’s harder and difficult for you to obtain your funds and should never treat a customer this way even if they have decided to terminate banking relationship our crime is that a uk business paid us and we provided everything they asked for immediately. This is not how a regulated financial institution should behave—it’s what you would expect from criminals who take your money and disappear, with no thought or care for the people they harm. I am at my breaking point. We are suffering without access to our own funds, and the stress is unbearable. Monzo has shown complete disregard for our well-being even tho stated plenty of times and begged for release of our funds and made them aware on numerous occasions about the young children,Their actions are unethical, unprofessional, and shockingly inhumane. Reviewed on: 7th November 2024

The best bank account out there i was sceptical at f...

The best bank account out there i was sceptical at first the app is top dollar kerching ! Reviewed on: 27th April 2024

Keep up the good work!

Monzo has been my bank provider since the day I moved to the UK to work. My collegues needed me to set up an account fast and for a foreigner who is just starting to adjust to a new country this sometimes can be tricky. Compared with the other banks Monzo was the easiest and fastest to sign up to, and 5 years after i don't regret that choice. I've seen many useful changes being implementent over the years which have made the usability better. I'm always in control of my finances which gives me a great peace of mind. I'm using Monzo for my personal account and I also set up a joint account which works very well (it took sometime to be approved though and until them we were using the shared tabs function which is not too bad). The only thing i've not been using is the Flex credit card because I feel it doesn't actually provide the benefits of an actual credit card. Reviewed on: 26th April 2024

Great digital banking

I have been with Monzo for about 4 or 5 years. Customer service was good when I needed to contact them, polite and helpful. Their app is very easy to use, they are always imroving it and ask for recommendatins from customers on how to improve. Credit card called Flex with the option of 3 months interest free or spread payments over 12 months. Interest rates are very fair. Have recommended this bank in the past and would do so again. Reviewed on: 21st April 2024

a next-level bank...

Monzo is a next-level bank, easy to navigate and their customer service is excellent. The key features easily accessible, and in addition to often being the first to introduce new features and services, they actively engage their customer based. I've been with them for more than 4 problem-free years. Reviewed on: 21st April 2024

So much better than hsbc

Has been a delight since I got Monzo in 2017 Reviewed on: 20th April 2024

It is perfect as i want wondorful amazing

It is perfect as i want wondorful amazing Reviewed on: 19th April 2024

Confident and happy long term current account client

I've been a Monzo customer for many years and I'm happy to see them grow while maintaining a strong customer driven approach. From very valuable app improvements to new products, I've not felt the need to move away from them and have felt confident in keeping and growing my hard-earned with them. Reviewed on: 19th April 2024

Monzo is a fantastic personal finance management too...

Monzo is a fantastic personal finance management tool, providing a series of valuable integrations and pots which make segregating funds, and allocating bills a breeze. Reviewed on: 19th April 2024

Amazing Service

I have switched to fully use monzo as it has everything I need. Reviewed on: 18th April 2024

It is great, Monzo is so easy to use and interact with.

It is great, Monzo is so easy to use and interact with. Will definitely reccomend to anyone Reviewed on: 18th April 2024

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