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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (15380 reviews)

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4.92

Based on 15,380 reviews, last reviewed 23rd Feb 2025

5711% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Easy to carry out transactions and great set up to a... Easy to carry out transactions and great set up to allow flexibility with how to spread your money Reviewed on: 23rd February 2025

Latest lowest rating:

1

No Longer Trustworthy or Reliable I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking ... Read more Reviewed on: 17th February 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (15380)

Review of the Monzo, Current Account:

No Longer Trustworthy or Reliable

I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking bank that would protect me from fraud or mischarges. Unfortunately, Monzo has become nothing more than an unreliable shell of its former self. A recent incident made it abundantly clear just how far this bank has fallen. I was charged for a service I had cancelled, and despite my efforts to resolve it, I was met with an astonishing lack of accountability. After disputing the charge, the company involved sided with me but still provided no evidence to support the charge. Monzo, instead of standing by its customer, passed the responsibility off entirely and claimed it was too late to issue a refund—after promising me otherwise. I even raised a formal complaint, hoping that some semblance of professionalism would be restored, but was instead fobbed off with a generic, unhelpful response that only deepened my frustration. The total lack of competency and care from Monzo in dealing with my issue has shaken my trust in them entirely. At this point, it's clear that Monzo no longer values its customers or its reputation. Their customer service is a joke, their response times are abysmal, and their ability to handle basic banking issues has become non-existent. For a company that once touted itself as a safe alternative to traditional banks, I now question whether they even understand the core tenets of banking—transparency, accountability, and professionalism. There are far better options out there, and I encourage anyone considering Monzo to think twice. Their service has deteriorated so badly that it's no longer a viable option for anyone who values their money and time. Save yourself the hassle. Move elsewhere. Reviewed on: 17th February 2025

I love everything about Monzo.

I love everything about Monzo. It’s extremely easy to use, trustworthy, there are so many tools to educate and help people grow and invest. They keep their customers well-informed on how they’re spending in witty and fun ways. I absolutely love Monzo and really would love to see it grow and do well! Reviewed on: 13th February 2025

Support won’t help me recover my money if I have bee...

Support won’t help me recover my money if I have been scammed and feel my money isn’t protected with Monzo Reviewed on: 13th February 2025

Very flexible

Very flexible, helps save for things and track money spending habits Reviewed on: 13th February 2025

"My Monzo guy"

Best partner in all my ways especially travel time, now am decided to gain or change "my monzo" as a saving guy in my big financial needs. I love "MY MONZO". Thank you Reviewed on: 13th February 2025

Always available when you need them.

Always available when you need them. Great fraud features as well. Reviewed on: 13th February 2025

Fab Monzo

Love Monzo. Makes money management easy. Reviewed on: 13th February 2025

Positive experience

I have had positive experience with Monzo and the fact that opening the account is so easy is the best part. Only improvement area will be the customer service as the time to address any query is higher Reviewed on: 13th February 2025

I love Monzo.

I love Monzo. I used it abroad to help me get items for myself such as food and drink and the 0£ exchange fee is brilliant and a game changer especially when going abroad. I would highly recommend Monzo! Reviewed on: 13th February 2025

I like the app, its fun.

I like the app, its fun. Its very visual and I can see quickly at a glance all my money in one place. Reviewed on: 13th February 2025

Impressive, efficient and simple to use.

The app UX and ease of use is impressive. The notifications relating to interest paid and transactions is very efficient, as are the speed oy payments being made. Reviewed on: 13th February 2025

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