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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (14848 reviews)

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4.92

Based on 14,848 reviews, last reviewed 9th Jan 2025

75% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Good for everything Efficient. Good at organising your money with pots(with decent interest i may add). Flawless when transferring money to other accounts - i had issues ... Read more Reviewed on: 27th November 2024

Latest lowest rating:

1

Terrible I opened a current account and it was closed. Emailed customer service slow response. Called the number was on hold and the women who answered didn’t ... Read more Reviewed on: 9th January 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (14848)

Review of the Monzo, Current Account:

AVOID THIS BANK! CROOKS AND. CRIMINALS

Monzo Bank froze my account and made the decision to close it, withholding all of my funds and leaving me and my two young children—a six-month-old baby and a toddler—without any way to buy food, pay for heating, or keep our electricity on. I provided Monzo with every piece of documentation they requested, including proof of an incoming transaction from a well-established UK business and all related invoices, yet they have ignored everything. Instead, they’ve kept our money and left us in the dark without a word of explanation. I am horrified by how Monzo has treated us. After repeatedly explaining to them how serious our situation is and showing them proof that we have access to no other means or funds from elsewhere they took the unimaginable step of blocking my phone number entirely from being able to call them and cutting off any way for me to reach them via a call. No calls or messages ever became heated or escalated, I simply begged for help to get my children and me through this crisis. For Monzo to prevent me from even contacting them is heartless and cruel. No bank or financial institution blocks your phone number to ensure it’s harder and difficult for you to obtain your funds and should never treat a customer this way even if they have decided to terminate banking relationship our crime is that a uk business paid us and we provided everything they asked for immediately. This is not how a regulated financial institution should behave—it’s what you would expect from criminals who take your money and disappear, with no thought or care for the people they harm. I am at my breaking point. We are suffering without access to our own funds, and the stress is unbearable. Monzo has shown complete disregard for our well-being even tho stated plenty of times and begged for release of our funds and made them aware on numerous occasions about the young children,Their actions are unethical, unprofessional, and shockingly inhumane. Reviewed on: 7th November 2024

It was gd but some time you guys enable to solve the...

It was gd but some time you guys enable to solve the issues Reviewed on: 18th April 2024

Intuitive and fun to use!

Monzo is so easy to set up, and its platform is so intuitive and easy to use! It's not clunky and it's not boring to look at either - they've somehow made banking more enjoyable. Almost everything can be handled via the app which is great because waiting for ages on hold is not ideal. Reviewed on: 18th April 2024

Great help, online is a bit tricky but seems to...

Great help, online is a bit tricky but seems to be ok Reviewed on: 17th April 2024

Great customer service, always there to help you.

Great customer service, always there to help you. I can't recommend them enough Reviewed on: 17th April 2024

Wry caring and thoughtful to my needs

Wry caring and thoughtful to my needs Reviewed on: 17th April 2024

Fantastic stuff - easy to use, versatile and helpful.

Fantastic stuff - easy to use, versatile and helpful. Reviewed on: 17th April 2024

I wasn't sure about Monzo at all but when I spoke to...

I wasn't sure about Monzo at all but when I spoke to one of the representatives they talked me through the whole process and I am so glad I now have a Monzo account. Reviewed on: 17th April 2024

Innovative, helpful, flexible and socially responsible

Monzo was the bank of choice when I came to UK. I had a job, was living in an Airbnb but no bank would have me without a fixed abode. No landlord would have me without payslips. My job could not pay me without a bank account. It was a catch 22 until I heard about Monzo. 5+ years later I have a great career, stable finances and I'm settled in the country, all thanks to Monzon's help and flexibility. Oh and they care about social impact too, which I know because I was part of a panel of theirs to brainstorm together on how to help customers in domestic abuse situations. All the staff are extremely passionate about what they do Reviewed on: 17th April 2024

Probably the best banking app i've used.

Probably the best banking app i've used. Clear as to where everything is. Nice and easy to set up and verify. The pots are a great idea, as is the ability to split bills. Reviewed on: 17th April 2024

4 years of ok with a bank

I am using monzo for the last 4 years and I love the fact that I can handle my money my self. With the pots, i am able to forecast and anticipate. I have subscribed a month ago to the credit card and it is super easy to use amd to follow up. Reviewed on: 17th April 2024

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