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MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.71 (119 reviews)

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2.48

Based on 119 reviews, last reviewed 18th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

12%

49%

Latest highest rating:

4

The Claim Process They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on ... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

MORE THAN Home Insurance reviews (119)

Review of the MORE THAN, Home Insurance:

Who knows, couldn't get a quote

Trying to get a quote for home insurance for my new build and chose More than as they had a great cash back offer. I could not get a quote as my new address is (understandably) not listed on the address finder tool yet - but without a valid address, the system wouldn't allow me to continue. Poorly functioning website = customer lost... Reviewed on: 17th May 2016

Shocking Service

Promise the earth to get you to sign up been with them 11 years without making a claim We had a problem with a blocked stack pipe on bank holiday Monday we are considered vulnerable phoned them said they would get there engineers out Came back at 4.15pm to tell us to find someone to help We straightaway phoned Dyno Rod too late tonight but would be with us fist thing Tuesday Morning Why MoreThen did not do that straight away I have no idea Now told to email and send copy of invoice to [email protected] They whoever they are have blocked our email Sorry but this is not the service I expect to receive HAPPY TO TAKE YOUR MONEY BUT NOT SO GOOD IN SQUARING UP Reviewed on: 2nd June 2023

Really good service

Competitive price, with lots of nice additionals included. Reviewed on: 10th March 2023

Shocking Service to Stop a Payout

Took out More Than house insurance, paid top price as I thought I was getting a good policy. Had a few leaks in the house due to plumbing issues. Decorating for part of my house they only offered me 1/3 of what I was entitled to, (£2000 instead of £6000) they pressured me to accept £2000. I got independent advice from Trading Standards and was advised to get independent arbitration involved, as soon as I mentioned independent arbitration they paid out the proper cost within an hour of mentioning it. I put in an honest claim for water damage which was covered by my policy, More Than was unprofessional and done everything they could to not pay me what I was entitled to. They lied to me several times during the claims process and kept changing their position, my position was I was entitled to what I was insured for, nothing less nothing more. The way they went about processing my claim was untrustworthy and put a sour taste in my mouth. My policy is ending in April 2023, two months before my policy ended they sent me a letter stating they were not renewing my policy ‘This is because of our concerns around your claims history’. What a shameful letter from More Than, I’ll be reporting the claims process they put me through to the Ombudsman. Avoid this company if you want proper insurance. Reviewed on: 1st March 2023

Regret going with MoreThan- think twice before choosing them

Call waiting times >1 hour each time Incompetent contractors and engineers, Long waiting times for Emergency works to be completed, my claim took over 1 month and 3 visits, and still not done Terrible customer service, takes 2-3 hours to get through to them. Their Home Emergency contractors CET are equally incompetent. No follow through with the previous visits and notes, each new engineer has no idea what the status of the issue is, and one of the engineers' solution to my heating issue was to hit and knock a couple of thermostats, and it was "all restored". They're laughable, if you read this while deliberating your home insurance options, cross out MoreThan very quickly. Reviewed on: 3rd January 2023

Not very helpful

I have been with morethan 2 years now and will be looking to cancel my policy. I feel very let down by them from trying to make a claim due to a ceiling leak. I contacted them and they sent out an engineer who assessed the situation and told me that 'as it is under laminate and there is potentially aspestos under the floorboards upstairs that he isn't covered and said to speak to more than' He said he had put notes on the case for them to read. The engineer left and I contacted them to be told 'we can't see any notes and due to what has happened you need need to find a plumber yourself and then claim back the costs yourself if you feel the need too'. At this point I was quite annoyed, I then asked why this wasn't the case for 2 previous leaks I' had and it was explained to me that they only fix if it is easy to get too whereby this one wasn't because of the laminate. I didn't argue further as a whole day had been wasted and I had spent 3 hours on the phone to have nothing accomplished! I have been severely let down by more than as the severerity of the damage could have been lessened if I hadn't wasted a day plus I had paid extra for trace and access on my policy when the engineer wasn't able to help! And the comment about aspestos was a load of rubbish! To sum up I will be cancelling with them and going elsewhere as I can't rely on them, I am just lucky the leak wasn't in a more difficult to reach place and if it were more severe I would have been in big trouble! Reviewed on: 22nd December 2022

Just don't.

Morethan Home Emergency refuse to honour their insurance contracts. I had a blocked drain, toilet and sink backed up. Morethan Home Emergency sent out an engineer who said he wouldn't fix it because I had another working toilet. (Nothing in the policy wording about that). I Waited in for 6 hours. Called to make a complaint and they called me back at 1.45am waking me up so i didn't get a good night's sleep. Thoroughly ****** *** and exhausted. Don't buy Home Emergency Cover from Morethan. Reviewed on: 14th December 2022

Pestering

Didn’t renew my home policy with them as the price had shot up. Found same cover much cheaper elsewhere. HOWEVER they have kept contacting me to say that I haven’t renewed (and even wrote to my husband as he was an “interested party” saying the cover was not renewed). You’d think they would consider that putting their price up so much from one year to the next would encourage people to insure elsewhere! Reviewed on: 8th December 2022

Zero Stars

Let me down badly. Not fit for purpose. Roof leak despite being repaired paid for by myself leaked into ceiling below causing damage. Zero help from More Than and premium this year now DOUBLE- what a VILE company STAY AWAY they will let you down Reviewed on: 19th November 2022

No peace of mind with More Than.

This is an honest, constructive and helpful review, with some serious emotions attached to it! I had noticed I lost some verge tiles of my roof. It had rained quite a lot and had been extremely windy the previous night, so made the link with the tiles coming off then. Didn’t see it happen, but found part of it in the garden. I ticked the box weather related on the insurance form as that was my assumption. I was informed by More Than I would get a visit from BVS, but I had to wait a week before they could get to me. Time to check the company out and I read the poor reviews on Trust Pilot and also Google. I was really shocked and scared and phoned More Than with my concerns. I was told that all the bad reviews are from people being told by BVS they did not have a legitimate claim because it was wear and tear and they were annoyed. I said I wasn't concerned about that as the roof was fairly new. I was more concerned about mentions of aggression and rudeness, and also the fact they were not registered. He said they were registered and to ring them back if they were aggressive, so I said I would allow them to come and keep an open mind. I know they record their conversations, so at least it would be on record. LITTLE DID I KNOW! Jack Winwood arrived. Not rude, or unpleasant. Nothing much to say really. Went to the back garden with a camera on a pole. You cannot see the roof edge from the back garden and I questioned it, but his answer was: "I will be alright". He came to the the conclusion the "storm" didn't meet the criteria. I said I had not used the word storm, but had put weather related on the form as that was what I thought had caused it. I had not seen it happen and assumed it happened the previous night when it had been very windy. I said that I also had accidental insurance. He said:”Yes, but you don’t know if was accidental.” I then replied: Please do not tell me it is wear and tear, because the roof is fairly new and no one else has any missing tiles.”He appeared not willing to discuss it further and he legged it, leaving the form he had filled in. My husband went out. Jack Winwood reluctantly turned around but said he did not want to discuss it further. I have the “not willing conversation “ on my Ring doorbell. On the form he has written "natural breakdown". This housing estate is fairly new and not one of the neighbours has 'natural breakdown'. Absolutely ridiculous and very upsetting. With hindsight I should have refused and asked for someone else. Insurance should mean having peace of mind when something happens. I should have known better…. I can put in a complaint was the answer from More Than. Thank you More Than, for nothing. Reviewed on: 17th November 2022

Scam!!

They cancelled my policy without sending me any letter or email saying I did not provide them proof od address!!!! There was nothing about sending prof of address in the policy document they sent me. They pay me 70 sterling less than what I paid and did anything wrond. Avoid! Reviewed on: 12th November 2022

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