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MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.71 (119 reviews)

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2.47

Based on 119 reviews, last reviewed 18th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

12%

49%

Latest highest rating:

4

The Claim Process They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on ... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

MORE THAN Home Insurance reviews (119)

Review of the MORE THAN, Home Insurance:

Who knows, couldn't get a quote

Trying to get a quote for home insurance for my new build and chose More than as they had a great cash back offer. I could not get a quote as my new address is (understandably) not listed on the address finder tool yet - but without a valid address, the system wouldn't allow me to continue. Poorly functioning website = customer lost... Reviewed on: 17th May 2016

Untrustworthy and deceitful

I have just found that there is a blocked drain at my home, the main outlet to the public sewer, with raw sewage gathering in the garden. The local water board were very helpful and tried to clear it at no charge but, because the blockage is on my property, could do no more. I was not too concerned because I had a MORE TH>N (part of RSA) Home Insurance policy, for both contents and buildings cover, and also including something called Home Emergency Assistance. The wording of the policy describing what is covered by Home Emergency Assistance left me in no doubt that this situation would be covered and I confidently called MORE TH>N. I was then told by MORE TH>N that this situation would not be covered, the reasons being that there was no damage to the inside of the property and no risk to health and safety etc. Given that the nature of the blockage is that all the drains in and around the house appear to be backed up with gurgling noises are coming from the downstairs sink drains and toilet, it sounds to me as if it is highly likely that sewage will start to come into the house through these. Yet, I was told, this is not considered an emergency! It was suggested that if something changes and damage results that I call back! Essentially, I was on my own. How is that for customer care? On the basis that this situation is not covered, I feel that I have been misled into buying this insurance policy. I have just looked at some of the other reviews of this company. I wish I had looked before taking out the policy! Be warned. This is not a company I would ever do business with again. I have awarded 1 star because it wasn't possible to give no stars....but that is what they truly deserve. Reviewed on: 3rd December 2019

POTENTIAL POLICY BUYER BEWARE

***POTENTIAL POLICY BUYER BEWARE*** These guys will up your renewal by 200% if you auto renew. That wasn't the end of it for me as I cancelled before they had taken payment. I've had 5 phone calls to reinstate my 8 years no claims bonus, where I have been told different things on each call. Now on the fifth call currently where I've been on hold 10 minutes. Asked what time the complaints department were open, the advisor responded "today." Now advised that they open at 0900 and she will put me on hold for the 4 minutes until then... Useless, useless, useless. Postscript - still on hold 10 minutes later and 6 minutes after the complaints department are supposedly open. Customer service is outsourced to South Africa where they seem clueless (poor training). Spoke to resolution team in Sunderland who advised the notes -from outsourced foreign contact centre- he had read made no sense regarding my query. Needless to say he resolved the issue and emailed within a few hours. All in all what should have been a 48 hour turnaround (to get a letter confirming my correct NCB) was turned into a two week nightmarish hassle. DO NOT USE Reviewed on: 22nd November 2019

30 years and my policy more than doubled

I was with more than over 30 years. I have had 1 claim for less than 300 4 years ago. Last year they doubled my premium to over 70 month. I only live in a 2 bed terrace, no kids decent area, not London or city centre. They reduced it to 52 but was still 15 more a month more. This year they wanted 73. Attitude of CC advisor on phone was terrible. They then asked me to do a text questionnaire but wanted to charge for every answer I sent. Gone with direct line. Better cover and 35 month. Reviewed on: 23rd July 2019

Quick easy and cheap

Really quick process to switch over to morethan, and was one of the cheapest options! Reviewed on: 22nd July 2019

Excellent cover for a good price

Been with more than insurance for many years for both contents and house cover. Always been happy with the great service I have received and always do a price search when I get my renewal , and find them very competitive. Good friendly customer service when I have had to contact them ,and highly recommend their quality service . Reviewed on: 21st July 2019

Agreed to Settle then refused to pay up

Accident cover & and claimed for a damaged TV, said they would post out voucher to spend at Currys... never arrived citing wrong email address yet I used same email address to join more than home insurance LOL.. 3 weeks later and still no sign of payment but same old excuse blaming wrong email address. Then blaming me... Refused to post out nor send any correspondence relating to my claim which was completely suspicious and irregular These guys are criminals and should be reported to FCA Stay well clear Reviewed on: 30th April 2019

Very very poor terrible service

Very very poor ! Don’t stand over there offers! They told me the wrong excess, agreed a claim settlement then realised they had made an error and wouldn’t stand over it. I won’t be renewing my policy. Staff on the phone are very nice but their policies and complaints team are very poor. Not worth putting your belongings in the hands of. They misquoted my excess by £150.00 and now they have not paid me for my lost eyeglasses and won’t even do an interim payment. Call after call to them as they don’t respond to emails. The whole thing has been so unnecessarily stressful from Start to finish and 18 days later with no payment for my glasses ... which are essential for daily living ! And no interim payment either which is finically disadvantageous. A very sorry sad mess because of MORETHAN and RSA. Reviewed on: 22nd February 2019

Stressful

Really stressful experience ,one hand does not know what the other is doing ,at 88 years old alone and nearly a lifetime with them I needed help, this morning I was put through to 3 diff phone lines waiting in queue each time (around 2 hours ) feeling absolutely whacked and still with same problem to sort alone myself . Reviewed on: 15th February 2019

Rip off stay well clear

Water damage wouldn't pay out total rip off Reviewed on: 7th February 2019

Very poor customer service

You never know how good your insurance company is until you have to make a claim. Very poor service from more than. I'll definitely be renewing my policy elsewhere. Cheap but not cheerful. I'd give no stars but it wouldn't let me. Reviewed on: 4th February 2019

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