Write a review

Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.33 (252 reviews)

View other Nationwide products

4.32

Based on 252 reviews, last reviewed 13th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

21%

Latest highest rating:

5

Simple, easy to use app and account. Simple, easy to use app and account. Reviewed on: 13th February 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

Read all reviews See your review

About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (252)

Review of the Nationwide, FlexDirect:

Solid but uninspired bank choice

Nationwide, while a stalwart in the UK banking sector, leaves much to be desired in terms of innovation. Their online and mobile banking platforms, while functional, lack the modern flair and advanced features that other competitors offer. In addition, their customer service, while satisfactory, can at times be slow to respond. Although Nationwide's range of financial products is extensive, their offerings may not always be as competitive as those from other banks. Consider Nationwide as a solid, if somewhat uninspired, banking choice. Reviewed on: 15th February 2024

Helpful

Always helpful when selecting products, easy to use Reviewed on: 24th March 2022

Customer service at its beat

Nationwide are great! Their customer service is fabulous and any issues or enquiries are dealt with quickly and effectively Reviewed on: 21st February 2022

Great ethical banking

Very happy with Nationwide for my current account. Switched because of their ethical credentials. Good online banking. Nothing I can fault. Reviewed on: 1st February 2022

Efficient AND mutual

After 20 years with my previous bank, I recently switched my current account to Nationwide because I wanted to start using Open Banking to manage my money. Nationwide handled the switch perfectly, no glitches. They were fab on the phone and in branch. I love that you can pay in cash through a hole in the wall outside of banking hours, that’s so useful. They were able to give me a non-contactless card so I can stick to using my phone to pay contactlessly and not worry about my debit card being misused. If I do misplace my card, I can quickly freeze it in the app without needing to cancel it till I’ve had a good look. And Apple Pay still works while the card is frozen! I love the ‘round up’ in the Nationwide’s app so I can stick my change in a savings account. And I admire their ‘impulse saving’ idea and the way they make it so easy to do it. I admire the fact that Nationwide have a branch in every town I visit and are committed to keeping them going. It’s easy to see why Nationwide is the UK’s biggest mutual and why so many people bank with them. I’m glad I switched. Reviewed on: 1st February 2022

Great ethical banking

If you want accountability and ethical banking Nationwide offer that alongside a robust app, online banking and branches (in case you need face-to-face services or support). This bank works for you and puts your money to good use too. Reviewed on: 25th January 2022

Disconnected service

Staff in branch refuse to deal with credit cards Reviewed on: 20th January 2022

Mixed feelings

I like the staff, however you can't pay cheques in via the app like you can with other banks and the app always has problems. My nearest branch is quite a way so that causes me problems. Long hold times when calling, but the staff seem nice. Reviewed on: 12th January 2022

easy

perfectly adequate, online banking capability not as good as rivals Reviewed on: 12th January 2022

Failure to stick to promises.

Failure to stick to promises I switched a bank account to Nationwide on the offer of £125 switching payment. Two and a half months on still not received it, despite the complaints team stating on 1/11 that I should receive it. Catalogue of broken promises to act, overly detailed explanations about why their computer system did not automatically trigger (that's their problem not mine). Promised a call back by close of business today - not received. Pure incompetence. Also took out mortgage with them in 2014. Catalogue of errors which led to me screaming down the phone at them on 10.30am on the morning of completion to release the money. Quite simply an appalling building society. Reviewed on: 23rd November 2021

Great bank account

No charges except for overdraft Good interest earned Good customer service Reviewed on: 16th June 2021

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Allied Irish Bank - AIB 2.71 from 16 reviews
Student Additions Account
from Barclays 4.43 from 92 reviews
Personal Bank Account
from Investec 0.00 from 0 reviews

There's still more to see!

Nationwide has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Nationwide: FlexDirect reviews

200% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Nationwide FlexDirect reviews (252)

Solid but uninspired bank choice

Helpful

Customer service at its beat

Great ethical banking

Efficient AND mutual

Great ethical banking

Disconnected service

Mixed feelings

easy

Failure to stick to promises.

Great bank account

Do you have a different Nationwide product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024