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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.33 (252 reviews)

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4.32

Based on 252 reviews, last reviewed 13th Feb 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

21%

Latest highest rating:

5

Simple, easy to use app and account. Simple, easy to use app and account. Reviewed on: 13th February 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (252)

Review of the Nationwide, FlexDirect:

Solid but uninspired bank choice

Nationwide, while a stalwart in the UK banking sector, leaves much to be desired in terms of innovation. Their online and mobile banking platforms, while functional, lack the modern flair and advanced features that other competitors offer. In addition, their customer service, while satisfactory, can at times be slow to respond. Although Nationwide's range of financial products is extensive, their offerings may not always be as competitive as those from other banks. Consider Nationwide as a solid, if somewhat uninspired, banking choice. Reviewed on: 15th February 2024

Good reliable banking

Great no frills bank account - Good online banking and useful banking app too. Never had any problems with them at all Reviewed on: 13th February 2016

Customer service is always good

I bank with Nationwide, have done for many years and have never had a problem with them. Customer service is always good and when my new debit card was sent to my old address they sorted it out very quickly. Reviewed on: 30th January 2016

Nationwide Flexdirect gives limited banking benefits with poor customer service

The Nationwide Flexdirect account gives good interest of 5% gross, but on a small maximum balance of £2500, and that rate applies only for 12 months. The online banking service is poor, for example showing transactions in an upside down way, so that the least relevant (oldest) transactions are shown first, and the most relevant (latest) transactions are shown last and off the bottom of the screen. Similarly there are issues in their online banking messaging, where the system does not show the reply that has just been made to them, and on their customer satisfaction screen, where clicking an answer to one question makes the answer to the previous question disappear. The telephone customer service is poor, because Nationwide claims to welcome feedback, but will not take and address issues such as those above when put to them. Reviewed on: 20th January 2016

Great

I've been with Nationwide for several years now and they haven't let me down once. No computer system problems like the other banks (think RBS and Natwest) and the online banking system is easy to use. The text messages that I receive weekly are very helpful. Reviewed on: 24th December 2015

GOOD RATE

A great interest rate for a current account although sadly only for 1 year. branch staff are knowledgeable and friendly and I have never had any problems Reviewed on: 24th December 2015

great interest rate

easy account to open and also pays a great interest rate of 5% though only on £2500 and only for 1 year Reviewed on: 24th December 2015

Great little account

Had this account for almost 15 years, no frills, does the job. Reviewed on: 20th November 2015

On my side

Agree with much that has been said on here. Good card with good customer service in branch. Reviewed on: 8th September 2015

A good account with great interst rate

Paying 5% interest on balances of up to £2500 for 12 months this is a great account. You do need to deposit £1000 a month into the account but it doesn't have to stay there, you can withdraw it the next day and put into another account earning more interest for you. Reviewed on: 27th August 2015

Good interest but only up to £2k

This is a good bank account to use if your balance is usually below £2,000, as it offers a great interest rate of 5%. It would be even better if the interest threshold was higher - like the Club Lloyds account which offers 4% on balances up to £5,000, or Santander 123 which offers 3% on up to £20,000. Overall, I have been happy with the account. Reviewed on: 26th August 2015

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