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Nationwide: FlexDirect reviews

4.46
Based on 294 reviews, last reviewed 12th Jun 2025
60% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
68%
See only 4 star reviews
20%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
7%

Latest highest rating:

5

I was offered the account as soon as I became eligible. I was offered the account as soon as I became eligible. Reviewed on: 12th June 2025
Juliet Rose's avatar
Juliet Rose

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024
Mark M's avatar
Mark M

About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (294)

Fantastic

5
Fantastic customer service , great staff. Reviewed on: 2nd February 2019

Good introductory offer but, afterwards fees are unwelcome

3
App Good to use, account offered good introductory offer but, fees for overdraft larger than previous account Reviewed on: 13th January 2019

Flexible

4
I find this account great for online banking, however there is no support if you need the branch Reviewed on: 12th January 2019

Great bank

5
Staff are always helpful in branch and the app is much better than any of the others I have used - including from internet only banks. Reviewed on: 12th January 2019

Great service and products.

5
Nationwide’s products are fantastic with 5% interest on the Flex Direct account for 12 months and a 5% regular saver as well. Kids savings offer 3.5% up to £5k with their Future Saver and I can’t fault their service. Occasionally things go wrong in life but the staff from the phone banking team always sort iut any issues. Great company to deal with. Reviewed on: 9th January 2019

Easy to deal with; highly recommended

5
I've never had a problem with Nationwide's services; they are easy to deal with and I'm happy to recommend them to anyone. Reviewed on: 17th November 2018

Fantastic interest rate

5
I opened this account after saving enough money for the maximum of the 5% savings. I intended on using the funds for my first property. Setting the account up was incredibly easy and I’ve been pleased with the monthly interest received. Cannot fault this product. Reviewed on: 12th November 2018

Superb

5
Can't fault Nationwide, brilliant banking app, excellent customer service, always there when I need them. Reviewed on: 12th November 2018

Excellent service

5
Nationwide really are the bank that likes to help it's customers. They offer great customer service, great range of products, multiple way to contact them, great online banking, look after me as a valued customer.....overall really good company. Reviewed on: 9th November 2018

Superb Service Always

5
I find Nationwide so easy to deal with and so helpful, in my opinion they are head an shoulders above most other banks. I have transferred to other banks but come back to Nationwide. They have a good range of products to suit most people as well as good customer service. Its top marks from me Reviewed on: 8th November 2018

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