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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

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4.24

Based on 247 reviews, last reviewed 21st Nov 2024

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect is a fee-free current account that can only be managed online or over the phone. Account holders can benefit from a secure mobile app and overdraft options. Interest is paid monthly on the funds held in a FlexDirect account.

Before opening a new current account, always check reviews to learn how happy existing account holders are. Our Nationwide FlexDirect reviews are written by genuine customers to give you valuable insight into the account.

Our reviews can highlight the best bits of the Nationwide FlexDirect account, as well as the areas that customers aren’t as satisfied with. Find out how long customers have had their accounts and whether the FlexDirect is their main bank account. Learn more about the mobile app and the features it provides. Read about customers’ experiences managing their accounts online and over the phone. Learn how swiftly the customer service team resolves account holders’ issues. All of this and more can be found in our Nationwide FlexDirect reviews.

Perhaps you already have a FlexDirect account? Why not write a review on Smart Money People today? Tell us why you chose this account and how satisfied you’ve been so far. What is your favourite thing about the account, and is there anything you feel could be improved? If you use the mobile app, which features are the most useful? If you have experience with the overdraft options, share your thoughts on those. Have you had any interactions with the customer service team, and if so, how did you rate the service? Leave an honest Nationwide FlexDirect review today. Together, we can help people like you make better financial decisions.

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Nationwide FlexDirect reviews (247)

Good benefits, clunky website

The benefits offered on the account are great (5% interest, £100 referral bonus) and are better than I've had elsewhere. However, the online banking is a bit clunky and more difficult to use than many others I've used before. It isn't a deal breaker, but does stop it from getting a perfect score. Reviewed on: 8th November 2017

Easy to set up with great customer service

Easy to set up account, good interest rate and helpful in branch staff. Reviewed on: 8th November 2017

Flexdirect Account

I love my Flexdirect Account, you earn 5% interest on balances up to £2500 in the first year of holding the account and 1% after the first year. Although it’s what Nationwide call a self service account, I like the fact that I have a high street branch that I can go into should there be any problems. You can also have a monthly saver account which pays 5% and on top of that you can recommend friends and family to switch to them and they will pay £100 to you and £100 to your friends for switching. I have been with Nationwide for a couple of years now would recommend them highly. Reviewed on: 8th November 2017

No issues so far but app needs a serious update!

I joined nationwide with their flex direct because at the time they were offering 5% interest on in-credit accounts which is a great incentive to stay out of my overdraft however having a fee free overdraft for the first year was a comforting buffer for someone that's had a huge free overdraft and a student account for years. The switch from my bank was easy, happened without a hitch and I had plenty of communication through text, email and mobile post to explain each step. Letters were necessary and not too much and everything arrived promptly. The only issue I had was setting up my online account as I was keen to do it ASAP and it wouldn't let me due to not setting up the needed information previously (I didn't have the opportunity). A quick call to customer service sorted it. I got through with ease and received friendly and straightforward help. I love that I can get cashbook rewards when activated similar to my old bank account however wish that this was part of the app! My only gripe with the account is that it seems a bit out of date and simplistic. I've come from using one that not only allows me to manage my account but links me to rewards, all products and several other features. I feel the nationwide app needs a bit update as there aren't as many branches as some banks so most dealing are online! Reviewed on: 8th November 2017

Good All Round

Online banking app is easy to use, good range of products linked to having a current account. Excellent customer service when any problems or queries. Reviewed on: 8th November 2017

Current account switch

Transfer of all payments and direct debits went through without any issues. Reviewed on: 6th November 2017

Nationwide flexdirect

Easy to use, easy access account Reviewed on: 5th November 2017

Easy to use website and app

Very easy to use the app and website to keep track of my spending and transfer money. Reviewed on: 12th September 2017

Brilliant

It was easy to set up an account with Nationwide, the customer service department were very friendly, clear and precise in their delivery of information. Reviewed on: 9th August 2017

Good extras

Account is good value for money with loads of extras Reviewed on: 30th June 2017

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