Write a review

Go to business site

Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.44 (322 reviews)

View other Nationwide products

4.56

Based on 322 reviews, last reviewed 23rd Jan 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

19%

Latest highest rating:

5

They are so straightforward with their policy and be... They are so straightforward with their policy and benefits. I definitely get a better deal after switching from my previous bank. The online banking i... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

Read all reviews Write a review

About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Review Nationwide: FlexDirect now

Help others make smarter decisions by sharing your own experience.

Write a review

Nationwide FlexDirect reviews (322)

Failure to stick to promises.

Failure to stick to promises I switched a bank account to Nationwide on the offer of £125 switching payment. Two and a half months on still not received it, despite the complaints team stating on 1/11 that I should receive it. Catalogue of broken promises to act, overly detailed explanations about why their computer system did not automatically trigger (that's their problem not mine). Promised a call back by close of business today - not received. Pure incompetence. Also took out mortgage with them in 2014. Catalogue of errors which led to me screaming down the phone at them on 10.30am on the morning of completion to release the money. Quite simply an appalling building society. Reviewed on: 23rd November 2021

Great bank account

No charges except for overdraft Good interest earned Good customer service Reviewed on: 16th June 2021

Excellent Product

Very easy to manage, always helpful and self service Reviewed on: 14th June 2021

Easy access

I like this bank account because it fits my needs Reviewed on: 14th June 2021

Fab building society

Been banking with Nationwide for about 10 years and have always been really happy at the customer service and the app is super simple to use. Reviewed on: 16th April 2021

They look after their customers!

I feel valued and looked after at this bank. Both online and in-store experiences have been so good especially during covid lockdowns. Reviewed on: 13th April 2021

Best account experience I've ever had

I couldn't say best bank because they are a building society so even better! I've tried most banks and I have stayed with Nationwide the longest of any. The app is easy to use, lots of branches and great customer service. Reviewed on: 29th March 2021

Abhorent horrible building society

Every process is inconvenient Every process is capped or limited Customer service line is inaccessible Customer service isn't joined up Ask for card and pin, only receive card, no pin, have to call back Online banking is clunky Low transfer limits.... They absolutely screwed us on our first mortgage Absolutely miserable experience all round. AVOID. Bank with First Direct Reviewed on: 11th March 2021

Once the leader, now nothing but annoying adds

Long time customer which once had numerous accounts. Nationwide is now dead in the water and only interested in rewarding new customers and not keeping old....good luck to them, I feel they'll need it especially with the cost of those terribly annoying constant adds! Reviewed on: 11th March 2021

Social bank

Owned by its members, reliable and trustworthy Reviewed on: 10th March 2021

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Cash Account
from Bank of Scotland 3.97 from 55 reviews
Current Account
from first direct 4.71 from 1406 reviews
Freedom Current Account
from Danske Bank UK 4.50 from 2 reviews

Want to see more from Nationwide?

Student Current Account
from Nationwide 5.00 from 5 reviews
Cash ISA
from Nationwide 4.73 from 64 reviews
Regular Savings
from Nationwide 4.70 from 85 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub