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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.73 (375 reviews)

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4.73

Based on 375 reviews, last reviewed 13th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

19%

Latest highest rating:

5

Excellent Great service range of products and I always feel valued as a customer, just received £100 for having the account and this happens often, recommend us... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (375)

Fair products

Always offering the best competitive rates in the market. Reviewed on: 31st May 2023

Proper Building Society

After only 6 months of having an account I’m getting £100 credited as a profit share on top of the £200 for opening the account in the first place. I don’t think a bank would do anything similar. Reviewed on: 31st May 2023

Savings

Changed banks and couldn't be happier. Have managed to start saving and there is always cashback and rewards. Unheard of with any banks Reviewed on: 24th May 2023

Fantastic, and always have been.

A customer oriented bank. I have 4 accounts with nationwide and their customer service is fantastic. Can be on the phone speaking to human in less than 5 minutes. Everything just works as it should and is easy. Endless direct debit options, no fees abroad, no overdraft fees, quick and easy account set-ups and access. Skip the other fancy banks and get a bank you can wholeheartedly trust to just treat you well. You forget how businesses should be these days, and nationwide is a profound reminder of how customer service should be. I recently received a £100 customer loyalty payment - yet another reward for basic loyalty. But why would I move elsewhere when they are so brilliant. Can’t recommend enough. Reviewed on: 19th May 2023

Lifetime Member

I have been a customer of NatWest for the whole of my life and have never been disappoInted. Introduced to the bank by my parents in toddlerhood, over the years I have altered my accounts etc, but find them to always be thorough in their ways, and the flex direct account is perfect for me, Reviewed on: 11th April 2023

Simple card

Good, easy to use simple debit card Reviewed on: 11th April 2023

Ethical banking for the people

I like this building society's ethics. Customers service is always very friendly and helpful. I really appreciated the 5% cashback on spending in February, March and April. The heavy use of card ready is a bit annoying but they've been taking steps to reduce the amount of time the card reader is needed Reviewed on: 10th April 2023

Decent, responsible banking

I have been a Nationwide customer for many years. It's a solid, responsible, easy to deal with building society and I much prefer having a current account with them than the other major banks. The staff are well trained and helpful. The App/tech is well designed and easy to use. Also, they're not investing in horrible things - no arms deals or fossil fuels. So it's a winner all round. Reviewed on: 6th April 2023

Fair rates of interest

They keep me informed whenever the rates of interest change invite me to change my account and do not offer higher rates to new.customers Reviewed on: 3rd April 2023

Never giv problem

Good experience with the bank and it never giv problem Reviewed on: 3rd April 2023

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