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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.61 (371 reviews)

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4.61

Based on 371 reviews, last reviewed 20th Apr 2026

6300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

19%

Latest highest rating:

4

Doesn't dictate too much to customers Supports customers without a smart phone providing a key pad. Clear clean online banking experiences. Doesn't dictate too much to customers compared t... Read more Reviewed on: 20th April 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (371)

Lifetime Member

I have been a customer of NatWest for the whole of my life and have never been disappoInted. Introduced to the bank by my parents in toddlerhood, over the years I have altered my accounts etc, but find them to always be thorough in their ways, and the flex direct account is perfect for me, Reviewed on: 11th April 2023

Simple card

Good, easy to use simple debit card Reviewed on: 11th April 2023

Ethical banking for the people

I like this building society's ethics. Customers service is always very friendly and helpful. I really appreciated the 5% cashback on spending in February, March and April. The heavy use of card ready is a bit annoying but they've been taking steps to reduce the amount of time the card reader is needed Reviewed on: 10th April 2023

Decent, responsible banking

I have been a Nationwide customer for many years. It's a solid, responsible, easy to deal with building society and I much prefer having a current account with them than the other major banks. The staff are well trained and helpful. The App/tech is well designed and easy to use. Also, they're not investing in horrible things - no arms deals or fossil fuels. So it's a winner all round. Reviewed on: 6th April 2023

Fair rates of interest

They keep me informed whenever the rates of interest change invite me to change my account and do not offer higher rates to new.customers Reviewed on: 3rd April 2023

Never giv problem

Good experience with the bank and it never giv problem Reviewed on: 3rd April 2023

Best bank

Simply app, good customer service Reviewed on: 3rd April 2023

Easy app

Very easy to use. Emails alerts when terms ending. Reviewed on: 3rd April 2023

Good, safe bank and app

Works well and they offer good savings accounts. Reviewed on: 30th March 2023

Good quality Bank

Long term user Good service. Good perks. Worth using Reviewed on: 30th March 2023

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