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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.32 (251 reviews)

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4.31

Based on 251 reviews, last reviewed 5th Feb 2025

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

21%

Latest highest rating:

5

great current account love it, never had an issue. app is easy to use and navigate. very easy to move money in and out of my flexdirect Reviewed on: 5th February 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (251)

Review of the Nationwide, FlexDirect:

Ethical banking for the people

I like this building society's ethics. Customers service is always very friendly and helpful. I really appreciated the 5% cashback on spending in February, March and April. The heavy use of card ready is a bit annoying but they've been taking steps to reduce the amount of time the card reader is needed Reviewed on: 10th April 2023

Excellent service and interest rate.

I was informed by Nationwide about their new Flex Direct current account, and decided to switch from our standard Nationwide Flex current account. The interest rate of 5% is available for one year, and after this reverts to 1%, compared to the current account which we already had, which gives no interest. To receive these rates customer have to pay into the account at least £1000 per month. There is no monthly charge for having this account, unlike some other financial institutions who charge for the privilege! The switch went through very quickly with no problems, and the account is available to view through Nationwide online banking. Transfers can be made, direct debits and all aspects of banking can be carried out online. Nationwide's online banking system is second to none. Customers are also entitled to a contacts banking card. One minor problem was that when we had a cheque to pay in at the branch, Flex Direct customers are expected to do this through Nationwide's terminal in branch, rather than hand to an assistant along with your bank card. However, someone showed us how to use and it proved quite easy. We have held this account more than a year now and the interest rate has reverted to 1%, which is less than some other banks are offering at present, for example, Santander's 123 account, which offers 3%. However, we are happy with the account and pleased that we are receiving interest on our every day transactions. Reviewed on: 9th August 2015

Fully recommended

My review is mainly about the service I have received from Nationwide. It's always great to have FRIENDLY and PERSONABLE staff when you need to have a conversation about your banking arrangements. Reviewed on: 8th July 2015

Easy switch over

Found it easy to switch my bank account over, and am happy with the product so far. Reviewed on: 10th May 2015

It was a pleasure to do business with them.

A great company and pleasure to do business with. They were very professional and I enjoyed their service. Reviewed on: 14th April 2015

Excellent service both as an on-line customer and at my local branch

I would fully recommend Nationwide Flexdirect this on line account gives you the flexibility to manage your money in the way you want to and I have found it totally hassle free. Reviewed on: 26th March 2015

Fabulous Service

AS I work full time I can only get to the branch on a Saturday. Staff always welcoming. Sorted my savings out and I'll be with them for a mortgage too Reviewed on: 26th March 2015

Simple, fair, easy - Nationwide really does seem on your side!

I transferred to Nationwide from an 'international' bank, which didn't cater to my needs abroad & enjoyed sneakily charging me for anything they could get away with. Nationwide, in contrast, has integrity. It seems fairer and I find easier to keep on top of my finances since I switched. The staff are very down to earth (both in branch & at the call centre) and helpful. A genuine recommendation for anyone who has become bemused with banking. Reviewed on: 29th January 2015

Nice free current account

This is a great free current account. Many are now asking for a fee, but this is a great free alternative. Reviewed on: 21st November 2014

Happy

I have been happy with my flex direct account. I like the app and the interest rate available. Reviewed on: 14th October 2014

Excellent

I recently switched my bank account to a Nationwide flex direct. I took advantage of their account switching service to move all of my direct debits and salary to my new account with them. The communication with them was great and everything happened smoothly and in a timely manner. Couldn't be happier with them, especially as they have now introduced a contact less payment card, Reviewed on: 7th October 2014

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