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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

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4.25

Based on 247 reviews, last reviewed 21st Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

Read all reviews See your review

About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (247)

Review of the Nationwide, FlexDirect:

Excellent service and interest rate.

I was informed by Nationwide about their new Flex Direct current account, and decided to switch from our standard Nationwide Flex current account. The interest rate of 5% is available for one year, and after this reverts to 1%, compared to the current account which we already had, which gives no interest. To receive these rates customer have to pay into the account at least £1000 per month. There is no monthly charge for having this account, unlike some other financial institutions who charge for the privilege! The switch went through very quickly with no problems, and the account is available to view through Nationwide online banking. Transfers can be made, direct debits and all aspects of banking can be carried out online. Nationwide's online banking system is second to none. Customers are also entitled to a contacts banking card. One minor problem was that when we had a cheque to pay in at the branch, Flex Direct customers are expected to do this through Nationwide's terminal in branch, rather than hand to an assistant along with your bank card. However, someone showed us how to use and it proved quite easy. We have held this account more than a year now and the interest rate has reverted to 1%, which is less than some other banks are offering at present, for example, Santander's 123 account, which offers 3%. However, we are happy with the account and pleased that we are receiving interest on our every day transactions. Reviewed on: 9th August 2015

Great account that pays back.

2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experience. The arranged overdraft also means I know I'm covered if the need comes (not that I recommend using it) Reviewed on: 21st November 2024

I like that they look after their members and the fl...

I like that they look after their members and the flexplus offers lots of useful extras Reviewed on: 3rd October 2024

The best bank in the UK for all their products

Category was for FlexDirect, but this applies to all their accounts and savings. I've been with them for a fair few years now, and never had an issue. The app always works, the agents are UK based and quick to reach on the phone, and the few times you need to go into branch; there's many on the highstreet and helpful within. They're also ethical and reward their members, recently giving a switching incentive even for existing members. The app allows you to search transactions by cost or name which is very helpful. Reviewed on: 7th September 2024

Nationwide have no concern for members banking exper...

Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the whole system is so old the security must be really shocking. Reviewed on: 26th June 2024

If I could give zero stars I would......

30 years a member, 6 different types of a account and over £12,000 currently with this 'mutual', but I'm not 'invested' enough as a member? This is the same board who preach about being a mutual, where 'we are all valued', yet there is no say about the £600 MILLION being paid to Mr Branson esq? This in exchange for a bank he controversially got for nothing and is probably worth next to nothing now. While the sanctimonious fat cat board have their snouts in the trough, denying members a say in a questionable takeover, only a minority of others benefit from 'their' largesse, other societies are awaiting my accounts. Once my ISA matures that's where its all going too, **** the self-serving Nationwide! Reviewed on: 26th June 2024

Moved for the incentive stayed for the service!

The switching fee enticed me to move to Nationwide but since I've been a customer they seem to have improved the app so much that it has made me stay, plus the £100 fair share payment is an added bonus and means switching to anyone else doesn't actually make sense! Reviewed on: 4th June 2024

Great company.

Great company. Very helpful and app great. Fab products Reviewed on: 1st June 2024

Ethical, honest, family banking.

I've been with Nationwide since I was just 14 and have never had a bad experience with them in nearly 25 years. I've several accounts with them and a mortgage and home insurance. I trust them unlike many other banks and most importantly they aren't as bad as HSBC, Barclays etc. in investing in new fossil fuels etc. They have a degree of ethics. Reviewed on: 28th May 2024

Easy current account

A good current account , card is easy to use by putting it in the card holder. As yet I have not had any problems Reviewed on: 25th May 2024

I have been a customer of Nationwide all my life, li...

I have been a customer of Nationwide all my life, literally. Introduced by my parrents at birth I have always found them to be personable and approachable. The Flex direct account is easy to manage and ties in really well with other Nationwide products. I have found the account so useful I have recommended it to others. It's simple yet effective. Reviewed on: 25th May 2024

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