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Mick North

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Review of the Nationwide, FlexDirect:

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A proper building society with a great bank attached

I've had a Nationwide account since the 1980s but my current account was dormant for many years until I came back to the bank a few years ago and opened a Flexdirect account. So glad I did! As well as excellent customer service, the mutual ethos sits well with my values—the deregulation or constitutional loophole or whatever that allowed so many mutuals to convert to banks was at best unfortunate and at worst a scandal. And this is a building society that still believes in branches—no doubt this will change as its customer profile changes over time and online banking wins, but the commitment to continue for now is principled and laudable. Reviewed on: 19th April 2025

Review of the Raisin, Savings:

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Great rates and customer service

I was attracted to Raisin not just by the rates offered within their portfolio of providers but also by their £100 sign-up incentive, which made the investment as no-brainer. Hit a bit of a technical snag when trying to register but their customer services sorted the problem out promptly. Reviewed on: 19th April 2025

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