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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.92 (297 reviews)

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3.90

Based on 297 reviews, last reviewed 24th Dec 2024

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

10%

23%

Latest highest rating:

5

Banking made easy Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t f... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (297)

Review of the Nationwide, FlexPlus:

the customer service was second to none, any questions i had about the package i was interested in were answered in a way that was understandable and inspired confidence .

the insurance that you have with this account is unbelievable. it covers absolutly everything that you could possibly need from travel insurance to european breakdown cover. i would reccomend this account to any of my friends or family as it is perfect for a modern lifestyle Reviewed on: 6th November 2015

Mobile insurance

Send in the phone with reported issues not only they didn't fix it and sent it back (had to pay the excess) the second time they damaged the screen Reviewed on: 2nd November 2022

Travel insurance not worth the paper it's printed on

We bought this via Flexplus (£13pm). It says theft is covered. Our bags were stolen from the car boot while we stopped for lunch in Milan on our way to the airport. The whole claim (first ever in my whole life) was rejected as apparently, the responsible thing was either to find a safe box to put the luggage in during those 2 hours, OR to carry everything on me instead of leaving it in the 'LOCKED CAR BOOT, OUT OF SIGHT'!. I thought this is what happens to you if you buy cheap insurance from a cheap company. Nationwide is obviously just that. I'm going to court! Reviewed on: 21st October 2022

Excellent Travel Insurance

I recently fell on holiday breaking both a foot and hand. The initial call handler was new and didn’t give very good advice but did say to call back when at the hospital. From that call onwards the service was exemplary. They booked additional seats for me on the way home on the plane and special assistance. I called five days later when home about expenses incurred and I received an email the following day to say these would be in my bank account within 5 working days. Reviewed on: 16th October 2022

Don't west time and money

Don't west time and money this insurance is very bad service Reviewed on: 23rd September 2022

Excellent inexpensive Insurance

The Flexplus account provides inexpensive Worldwide Travel insurance, plus you also get Smart phone cover and AA Breakdown cover , for the same price. Reviewed on: 13th September 2022

Telephone efficiency

After 26 minutes gave up. Fed up listening to “lots of thanks for your patience /doing our best to connect you etc etc”. Either there are lots of dissatisfied customers or there are not enough people to answer the phones.Terrible service which is a real let-down. Reviewed on: 23rd August 2022

Will not pay out

Made a claim for travel insurance due to a broken arm abroad. Despite sending all the documents correctly and chasing, they said it takes time. After waiting more months they said the claim is closed due to inaction! Then they reopened the claim after i called and said it will be dealt with. 7 months later and no payout. Each time can be over 45 mins wait on the phone. Avoid at all costs. Reviewed on: 22nd August 2022

Good perks

Good perks with the account, particularly with the breakdown cover Reviewed on: 13th August 2022

DO NOT TRUST THEIR INSURERS

AVOID - 0 STAR - DESPICABLE The WORST travel insurance provider we have EVER experienced. Very let down by them weasel img out of anything they can. The mobile phone insurance component is a real unprofessional cowboy outfit, who have you sending items back and forth through THEIR incompetence. Not used the breakdown component, so can’t comment on that. Reviewed on: 7th August 2022

Like having your dad run your bank account

Customer service is absolutely shocking, particularly the Transaction Monitoring team. Worse than I’ve experienced from any bank or credit card company. For example: Day 1 (Fri) - I request a CHAPS transfer (required for transfers over £10k) and their website promises 1 working day. Day 2 (Mon) - transfer is held by their transaction monitoring team and my online banking access is blocked with no reason is provided. I call customer services and after being on hold for 1.5 hours with no response (whilst on a family holiday), I hang up frustrated Day 3 - I call first thing and get through after about 50 mins of waiting. I then spend 45 mins being quizzed on why I want to transfer so much money. They ask for details on my proposed investment so I send attachments. They promise the case manager will review by the end of the day. This doesn’t happen Day 4 - I call to chase and the person I talk to asks me to “explain my proposed investment”. I try not to lose my temper, so I refer him to the 45 min conversation the previous day plus requested attachments Day 5 - I call to chase and again I’m promised the case manager will call me by the end of the day. This doesn’t happen. Instead, I get the most insulting email essentially inferring that I don’t know what I’m doing with my own money. I request again that the case manager calls me as they had promised. This doesn’t happen Day 6 (Fri) - the transfer is still held up and my online banking is still blocked. I could now miss the deadline for my proposed investment As at 9pm on 25 July (working day 7) I’m still waiting to hear from the case manager. My transfer is still held up. I am beyond frustrated. If I could sue Nationwide, I would. Is it the role of my bank to decide what I can or can’t invest in? So if you’d like the idea of having a bank account with your dad, then press ahead with Nationwide. Good luck. Reviewed on: 25th July 2022

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