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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.92 (297 reviews)

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3.90

Based on 297 reviews, last reviewed 24th Dec 2024

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

10%

23%

Latest highest rating:

5

Banking made easy Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t f... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (297)

Review of the Nationwide, FlexPlus:

Disappointing NW Flexplus Mobile Insurance Experience

I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’t needed to make a claim. However, when my son accidentally broke the back cover of his iPhone 12 Pro Max, I finally had to use the service. While the claim and approval process were straightforward, the experience quickly turned into a nightmare. The approved repairer, Pocket Geek TechRepair (managed by Assurant), replaced the original battery, which was at 78%, with a non-Apple-approved battery. This caused the phone to become unusable, constantly restarting. I had to visit the store three times to have the original battery reinstalled so the phone would work again. Additionally, they replaced the back cover with a counterfeit part. After paying a £75 excess fee and £13 monthly for five years, I was left with substandard, fake parts. When I raised the issue, the insurance provider claimed this was in line with their terms and conditions, which state that "readily available parts" can be used. However, I don’t believe this should mean counterfeit components. It feels like the provider interprets the T&Cs to suit their convenience, leaving customers with a poor-quality service. Reviewed on: 24th December 2024

The FlexPlus Account

The FlexPlus Account provides you with travel insurance, phone insurance, breakdown cover and more all for £13 a month Reviewed on: 24th May 2024

Easy online banking and very simple to switch funds...

Easy online banking and very simple to switch funds to get better savings rates. The annual bonus is a great touch that other banks do not offer. Reviewed on: 23rd May 2024

A stonkingly good mutual banking service

Nationwide are my main bank and I have several products with them. They are very professional - a mutual which is important to my values- offer a wide range of products & have great customer service. Offering both digital and high street banking Reviewed on: 13th April 2024

Good value for money, flex plus offers a lot of serv...

Good value for money, flex plus offers a lot of services phone insurance break down convert etc Reviewed on: 12th April 2024

Market leading, quietly bold and no issues getting h...

Market leading, quietly bold and no issues getting help when something goes wrong. Largest branch network in the UK, and face to face banking is so important Reviewed on: 3rd April 2024

No Brainer!

Just changed to flex plus, no-brainer, slightly less than cost of AA annual membership + travel insurance & phone insurance! Reviewed on: 11th March 2024

Everything works just as it should do

Everything works just as it should do Reviewed on: 11th March 2024

Amazing service with the flex plus

Amazing service with the flex plus, insurance and breakdown cover included within the monthly price. I've had to use the breakdown service a few times and it's now provided by the aa. In-store and online service is great, everyone is really helpful and friendly. Reviewed on: 24th February 2024

Excellent Service and Product.

Excellent Service and Product. Reliable, easy to use and secure. Reviewed on: 21st February 2024

Long standing customer

I have been a customer for over 40 years and have always been satisfied with their services Reviewed on: 18th February 2024

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