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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.96 (314 reviews)

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3.96

Based on 314 reviews, last reviewed 4th Apr 2025

1200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Customer Loyalty properly earned. Despite an aversion to having a paid for account, Nationwide Flexplus works out cheaper than paying for the packaged elements separately. Also they ac... Read more Reviewed on: 4th April 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (314)

Review of the Nationwide, FlexPlus:

Good product with decent ancilliaries for an ok price.

Having been with an 'ethical' bank for a while who turned out to be anything but when it came to hiding thing from customers I decided it was time to switch. I wanted to bundle in certain annual policies so they were all in one place and provided the cover I needed. Nationwide's Flex Plus account costs me £120 per year in subscription fees which after replacing 2 x breakdown policies and my annual holiday insurance has worked out slightly cheaper all in. The account is easy to run with online banking and the Nationwide app, I've never needed to speak to their call centres and have only been into branch when I needed to pay coins over the counter. I have had no real reason to complain since opening the account (13 months ago) although there are some things I wanted (or still want) to improve. Details of these are below: - Branches will only take 5 x coin bags per account by day. Bit of a drag the first time I made the trip into town to pay in loads of coins I'd saved only to have to go back again. - No cover for motorcycles on the breakdown cover (this was actually changed after I'd been with them about six months so no longer an issue - very pleased) - Debit cards not contactless (Nationwide now support ApplePay however so I'm sorted now as I use an iPhone, it would still be an inconvenience if I didn't). All in all the account fulfils my needs with the extra bonus of identity theft protection and extended warranty (neither of which I'm particularly fussed for but will probably come in handy should I ever need them). In the limited contact I've had with Nationwide staff they've been friendly and professional although have the same annoying habit of trying to sell you something whenever you speak to them, I'm happy enough to say no though so not too much of an issue. Reviewed on: 25th August 2015

They care about their customers

Their flexplus package provides a lot. But also their recent fairshare payment has been so welcome. Giving £100 to many members just because they can. compare this to other companies that give all profits to directors and high end staff. Incomparable. Reviewed on: 28th May 2024

Nationwide-there for its members

The banking app is very inituitive. the £100 Loyalty payment they make to members is grea Building soc behaviour. I recommended my daughter switch from metro to them which she did-there were unfortunate admin issues, but they came good and compensated her. My other daughter has a flex account and now has a mortgage arranged with nationwide last year which went very well. i like that they still have branches open, but they have restricted some of the opening in more rural branches which i don't like Reviewed on: 28th May 2024

The £100 fairer share bonus put the cherry on the to...

The £100 fairer share bonus put the cherry on the top for me, great savings rates and current account bonuses. Reviewed on: 24th May 2024

A trusted banking product

The charges are clear, even though I would prefer it to be 75% considering the benefits now offered. Reviewed on: 24th May 2024

travel insurance

very good when using travel insurance, paid up so quickly Reviewed on: 24th May 2024

Would recommend Nationwide to anyone

Nationwide is a great company providing excellent value for money. Their customer service centre's are UK based. They pay their members share of the company's profits every year. In addition they advise members of the best savings / investment rates. Also they have low interest rate loans for members. Reviewed on: 24th May 2024

Actually opened a new branch

They actually opened a new branch in Glastonbury when everyone else was closing theirs! Reviewed on: 24th May 2024

Just solid personal banking, never any issues, app w...

Just solid personal banking, never any issues, app works great, f2f customer service in local branch AND paid me £100 as annual bonus to say thanks for being part of their success Reviewed on: 24th May 2024

The FlexPlus Account

The FlexPlus Account provides you with travel insurance, phone insurance, breakdown cover and more all for £13 a month Reviewed on: 24th May 2024

Easy online banking and very simple to switch funds...

Easy online banking and very simple to switch funds to get better savings rates. The annual bonus is a great touch that other banks do not offer. Reviewed on: 23rd May 2024

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