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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Nationwide current account

Nationwide have a good selection of current accounts, online app works well. Reviewed on: 15th February 2024

Brilliant

Great service, great value package and easy to set up Reviewed on: 23rd August 2023

Flexability

Having the ability to upgrade ans downgrade from a flex plus at will is such a useful tool, started driving brilliant ill upgrade. going on holiday next month I'll upgrade, don't need it when I get back no worried ilk down grade again. Oh no, I smash my phone, no worries I have a flex plus still I'll claim on the insurance... pesky internationally transaction fees... no worries I'm not being charged with my flex plus... such a useful and flexible price of equipment to switch in and out of as needed! Reviewed on: 28th July 2023

Useless.waste of money and time.they scam people

I insured my phone with flex plus and I lost it.at the begging they didn’t want to believe I lost my phone at the end they accept it but they sent me an empty package and I couldn’t prove that I didn’t receive the phone.DO NOT OPEN FLEX PLUS ACCOUNT. Reviewed on: 25th July 2023

Very Little Insurance Cover

Our Holiday was cancelled due to the Travel Agent going into liquidation. The Nationwide Flexplus unbelievably wouldn’t cover us for this, so pretty useless insurance really. Reviewed on: 19th June 2023

Useless, a waste of time!

Today, Thursday - and having spent an interminable amount of time waiting on the phone until their phone options listed all kinds of everything (Surprised? Hahaha!)! the recording then happily told me UK Insurance have now decided to CLOSE their phonelines on Tuesdays & Thursdays - AND then hung up on me! A total waste of my time, thanks for nothing! Reviewed on: 15th June 2023

Never claimed, but customer service dodgy.

I've never needed to claim, so cannot comment on that aspect of their service, but dealing with their customer service regarding medical screening can be very difficult. The adviser I encountered was unclear, gave me inaccurat information, coughed into the phone while speaking to me and left me thinking I had no trust in this organisation to deliver a good service. I'll price up alternative cover. Reviewed on: 14th June 2023

Best current account for my needs, with the best building society!

FlexPlus as an account is excellent - I really feel it's good value for money, as the package it offers has saved me so much money on phones when they've broken, as well as helping with car breakdowns and travel issues! Over the last few decades I have been delighted with how the Building Society operates, including giving members a say at AGMs. The Fairer Share pay award is an excellent example of how they're looking out for their members. Reviewed on: 3rd June 2023

One of the few remaining mutuals

An excellent current account to have, easy to use from banking app and helpers on hand either on line or on the end of a phone. Plus, Nationwide is paying all its lasting customers £100 each! Reviewed on: 31st May 2023

Easy to access

Nationwide is a good bank account, with good rates Reviewed on: 30th May 2023

Hospital stay necessary during trip

After nine days away, I became ill suddenly and unexpectedly with pneumonia. So unwell with breathing problems I thought I would die. The Vithas hospital staff on the Costa del Sol were brilliant. I was in hospital for 18 days and the Nationwide Insurance team gave me so much help, I cannot fault them. They kept me informed about my treatment via their UK doctors by email and offered to contact family. Told me not to worry about missing a flight they would arrange my journey back to UK. After I was discharged from hospital Nationwide put me in a hotel arranged a flight and transport to the airport. My grateful thanks to all the team. xx Reviewed on: 16th May 2023

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