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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.00

Based on 321 reviews, last reviewed 13th Jun 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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Nationwide FlexPlus reviews (321)

Do not take out insurance with this bank...

Insurance isn't worth paper it's wriitten on Reviewed on: 30th December 2023

Pity

The staff were great. The computer system was not thought out well. Over complicated and verbose The actual policy is excellent Reviewed on: 3rd December 2023

Poor

Have flex plus travel insurance. Flights got delayed and missed our international flights. There was 8 of us going, and all other banks insurance (4 different companies) paid out except nationwide. Theres a lot of smallprint they hide behind and customer service is poor Reviewed on: 7th November 2023

Brilliant

Great service, great value package and easy to set up Reviewed on: 23rd August 2023

Flexability

Having the ability to upgrade ans downgrade from a flex plus at will is such a useful tool, started driving brilliant ill upgrade. going on holiday next month I'll upgrade, don't need it when I get back no worried ilk down grade again. Oh no, I smash my phone, no worries I have a flex plus still I'll claim on the insurance... pesky internationally transaction fees... no worries I'm not being charged with my flex plus... such a useful and flexible price of equipment to switch in and out of as needed! Reviewed on: 28th July 2023

Useless.waste of money and time.they scam people

I insured my phone with flex plus and I lost it.at the begging they didn’t want to believe I lost my phone at the end they accept it but they sent me an empty package and I couldn’t prove that I didn’t receive the phone.DO NOT OPEN FLEX PLUS ACCOUNT. Reviewed on: 25th July 2023

Very Little Insurance Cover

Our Holiday was cancelled due to the Travel Agent going into liquidation. The Nationwide Flexplus unbelievably wouldn’t cover us for this, so pretty useless insurance really. Reviewed on: 19th June 2023

Useless, a waste of time!

Today, Thursday - and having spent an interminable amount of time waiting on the phone until their phone options listed all kinds of everything (Surprised? Hahaha!)! the recording then happily told me UK Insurance have now decided to CLOSE their phonelines on Tuesdays & Thursdays - AND then hung up on me! A total waste of my time, thanks for nothing! Reviewed on: 15th June 2023

Never claimed, but customer service dodgy.

I've never needed to claim, so cannot comment on that aspect of their service, but dealing with their customer service regarding medical screening can be very difficult. The adviser I encountered was unclear, gave me inaccurat information, coughed into the phone while speaking to me and left me thinking I had no trust in this organisation to deliver a good service. I'll price up alternative cover. Reviewed on: 14th June 2023

Best current account for my needs, with the best building society!

FlexPlus as an account is excellent - I really feel it's good value for money, as the package it offers has saved me so much money on phones when they've broken, as well as helping with car breakdowns and travel issues! Over the last few decades I have been delighted with how the Building Society operates, including giving members a say at AGMs. The Fairer Share pay award is an excellent example of how they're looking out for their members. Reviewed on: 3rd June 2023

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