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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.00

Based on 321 reviews, last reviewed 13th Jun 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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Nationwide FlexPlus reviews (321)

One of the few remaining mutuals

An excellent current account to have, easy to use from banking app and helpers on hand either on line or on the end of a phone. Plus, Nationwide is paying all its lasting customers £100 each! Reviewed on: 31st May 2023

Easy to access

Nationwide is a good bank account, with good rates Reviewed on: 30th May 2023

Hospital stay necessary during trip

After nine days away, I became ill suddenly and unexpectedly with pneumonia. So unwell with breathing problems I thought I would die. The Vithas hospital staff on the Costa del Sol were brilliant. I was in hospital for 18 days and the Nationwide Insurance team gave me so much help, I cannot fault them. They kept me informed about my treatment via their UK doctors by email and offered to contact family. Told me not to worry about missing a flight they would arrange my journey back to UK. After I was discharged from hospital Nationwide put me in a hotel arranged a flight and transport to the airport. My grateful thanks to all the team. xx Reviewed on: 16th May 2023

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Nationwide travel

Took out travel insurance flex plus paid extra £65 being over 70 years of age P&O policy is to place luggage prior to disembarking out side cabin door .my baggage went missing and was told by nationwide I should not have put my luggage out prior to disembarking P&O policy is. To have luggage outside your cabin by 6 pm prior to disembarking and refuse payout. Reviewed on: 4th May 2023

Love love love

Great product. Great value for money. Great customer service if I ever need with prompts response. Good high street presence. Good online capability. Great app. Reviewed on: 11th April 2023

Same benefits for half the price

Was previously with Lloyds, with a value account with breakdown etc and they wanted 28 pound for the privilege, looked online and switched to nationwide , they did all the work for me and I'm getting all the same benefits for 28 pound!! Reviewed on: 11th April 2023

Useful insurance products - if needed

Account and app works smoothly. £13 a month pays for breakdown (Europe) and family travel insurance. Have claimed (smoothly) on the breakdown service at home & abroad. Very useful. Reviewed on: 11th April 2023

Great bundle card

Great card to have with added extras such as holiday insurance, breakdown cover and phone insurance Reviewed on: 11th April 2023

Personal account

Been with Nationwide for over 20 years, an excellent banking partner Reviewed on: 8th April 2023

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