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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6039 reviews)

View other NatWest Group - Cora products

4.57

Based on 6,039 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

Ridiculous System

A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after login would do the job instantly! Reviewed on: 24th February 2025

Useless

After not being able to speak to a real person at Nat West, I hung on in a queue for over 40minutes with Cora, who then told me that the department I wanted had gone home! Cora promised to pass on the information to the team, but I have not hear anything. Several times I asked Cora how they would get in touch with me and every time, no matter what I said, Cora repeated the exact same words which were meaningless! I should have been able to leave my contact details at the very least, and then Nat West could get back to me. Wooden spoon for Cora! Reviewed on: 1st April 2023

Very quick

The reply is very quick and the assistant understands immediately what you're asking, Cora was able to direct me to the best help and solve my issues in minutes! I would recommend highly Reviewed on: 1st April 2023

Very good

So helpful and responsive technology Reviewed on: 1st April 2023

Fab Switch

Fabulous switch, effortless, and kept me informed every step of the way. You can ask Cora ANYTHING to do with your banking, and she’ll do her best to advise. If she’s flummoxed she passes you over to a member of staff. Reviewed on: 1st April 2023

Efficient response service

Cora has always been accessible and hhelpful for any banking query raised. It allows me to solve any issues I want addressed quickly and also allows me to speak with agents to do the more complicated tasks. Reviewed on: 1st April 2023

Really easy to use

Cora is great for when you have a quick query that needs answering in 5 minutes Reviewed on: 1st April 2023

Helpful always happy to help

Clear and precise help when needed. Reviewed on: 1st April 2023

Cora

whenever i have a question about my banking cora always has the answers. cora answers my queries quickly and effectively leaving me with no doubt about my initial concern. Reviewed on: 31st March 2023

Going abroad

Needed information on going abroad. Found out quick and easily accessible information with using Cora. No need to wait to speak with a member of the team. Reviewed on: 31st March 2023

Cora is totally useless

It has never answered a single question of mine and it wastes a lot of time before putting me through to a human. That also takes many hours. Terrible customer service. Worst chatbot I’ve ever used. Thank you for inviting me to review it NatWest Reviewed on: 31st March 2023

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