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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6041 reviews)

View other NatWest Group - Cora products

4.61

Based on 6,041 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

So bad its a joke - if i'm calling don't tell me how... So bad its a joke - if i'm calling don't tell me how to do in the APP!! Jesus - just let me pay a bill - so frustrating. Slow unresponsive AI, doesn't... Read more Reviewed on: 17th March 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6041)

Review of the NatWest Group - Cora, Digital Assistant:

Absolutely Useless.

Pathetic chat service, never connect to people and just times out. Reviewed on: 31st March 2023

It's not actually a digital assistant.

It's not actually a digital assistant. It can answer very specific questions and that's it. It's basically a search function for common questions misrepresented as a chat bot. It adds little to no value to the customer experience. I would Google any questions before using it and then find a way to speak to a human from there. Needs massive improvements. Reviewed on: 30th August 2024

Cora ok but general

Cora very difficult to understand specific needs but is good at general enquiries Reviewed on: 28th May 2024

Reliability and trust

I am 10 years and all is working perfectly. Reviewed on: 15th May 2024

Impossible to get answers and be directed to the rig...

Impossible to get answers and be directed to the right area Reviewed on: 15th April 2024

Digital Idiot!

Digital Assistant? More like a "Digital Idiot"! Reviewed on: 3rd April 2024

I just couldn’t connect, a complete waste of time wh...

I just couldn’t connect, a complete waste of time when Nat West say it’s the fastest way to do things Reviewed on: 27th March 2024

Rubbish Rubbish Rubbish

Total wasre of time, I don't like talking to robots Reviewed on: 2nd March 2024

Signal assistance

They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. Leaving you feeling very confident. They have also given guidance on scam related problems.. customer service has always been very good and easy to get hold of. have used Cora digital assistance in the past and have been very happy Reviewed on: 22nd February 2024

I would rather stick pins in my eyes than speak to Cora

Replies being artificially slowed to feel more human like is quite literally the worst bit of UX design I have ever, ever, ever experienced. An already frustrating experience is now made utterly unusable. All I wanted was a final statement after I thankfully used the current account switching service and changed current accounts to First Direct. Having been promised a copy of my final statement, nothing ever arrived. And now it's impossible to actually speak to someone who can actually get one for me. Great work Natwest! Reviewed on: 2nd February 2024

A WASTE OF PIXELS

ABSOLUTELY TOTALLY USELESS, AND A REASON TO QUIT NATWEST AFTER 50 YEARS. WANTED TO KNOW ABOUT ACCESSING OLD STATEMENTS. TOOK ME ROUND THE HOUSES FOR AGES, THEN REFERRED TO AN ASSISTANT, THEN SHUT DOWN, DID THAT TWICE. NO BRANCH NEAR US, EXCEPT A MOBILE ONE SOMETIMES, AND NO ACCESS TO A HUMAN. ONLY RECOURSE IS SNAIL-MAIL. Reviewed on: 1st February 2024

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