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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6040 reviews)

View other NatWest Group - Cora products

4.58

Based on 6,040 reviews, last reviewed 9th Mar 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

I didn't survive the doom loop. I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasio... Read more Reviewed on: 9th March 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6040)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

waste of time, repeatedly

I have a NatWest personal account. After raising a complaint about online banking (from which I'm locked out), I was told to use the Chat to communicate and I've been trying every day for a week. Then I get stuck in a loop of questions that the bot cannot answer I get put in a queue and I wait for hours for an agent who never gets back to me. What would make this faster and more efficient? Being logged in! Thanks! If I could I wouldn't need to chat with an agent. Reviewed on: 23rd March 2023

Excellent

I find it great and easy to use. Reviewed on: 22nd March 2023

Efficient

Can answer most straightforward queries quickly and efficiently and makes up for lack of manpower Reviewed on: 22nd March 2023

Cora, the real digital assistant

Cora is very helpful during problems and she can assist quickly Reviewed on: 22nd March 2023

Utter Garbage

Kept getting Error message. My responses just disappeared into ether. System just seem to freeze. Had a question regarding possible unusual activity on account. Gave up. Tried phoning fraud number. Twice put on hold after entering security responses then cut off after about 2 mins on hold. Given the nature of my enquiry this is more than poor. Just hope everything is OK with my accounts. Reviewed on: 22nd March 2023

Easy and simple Cora is the future

It's simple, easy to use and always gives you the results you need Reviewed on: 22nd March 2023

A poor, slow and unhelpful service

It can sometimes take up to an hour to speak to a member of staff, via Cora. If you do get through, sometimes the agent will cut you off if you don't respond within seconds. Members of staff can be unhelpful and appear to just want to get you off the chat and move onto the next customer Reviewed on: 21st March 2023

Poor substitute for a human support team

NatWest Cora and products like DigiDocs are a poor attempt to automate customer services within the Natwest Banking group. Been trying to join your banks for weeks to receive the switching payments with little success. All the people I have been able to contact seem to have little or no access to do anything the automated systems are trying to do. Reviewed on: 21st March 2023

A step up from the rest

Never better than a Human but pretty good at getting you to the right place Reviewed on: 21st March 2023

Voting

Voting for Cora I would like to vote for Cora because she help me with the financial crisis I would like to give her 68%of help with financial assistance Reviewed on: 21st March 2023

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