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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6040 reviews)

View other NatWest Group - Cora products

4.58

Based on 6,040 reviews, last reviewed 9th Mar 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

I didn't survive the doom loop. I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasio... Read more Reviewed on: 9th March 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6040)

Review of the NatWest Group - Cora, Digital Assistant:

Good quick service to answer your questions in a quick straightforward manner

Straightforward. Fast and useful. Good service Reviewed on: 12th March 2022

Does not answer the question

No help at all in trying to find out why a direct debit to Nat West was not processed after 4 days past due date. Just a spiral of repeated robotic questions getting nowhere. Continue to verification just closes down the app ! Reviewed on: 12th October 2023

Not fit for purpose

Sometimes you need to speak to a person, not a robot. I am giving 1 star because I'm forced to. This 'service' doesn't deserve any stars. Reviewed on: 31st August 2023

Cora is useless

Awful service. Says 8 hours to get back to you. It's never 8 hours. Whatever happened to live chat? New service is absolutely garbage. Prehistoric service compared to other banks! Reviewed on: 2nd August 2023

Useless

Only very rarely can you connect to Cora and then she only says a colleague will be in touch within three hours which they never are Reviewed on: 24th May 2023

Difficult to access

For two days I have been unable to contact Cora. It just says connecting but doesn't connect. Previous to this I had been pleased with it. What's going on? Reviewed on: 18th April 2023

Great worker's

Brilliant technical support and excellent service overall. Reviewed on: 14th April 2023

Coral is amazballs

Cora is a helpful ai who understands the need of busy ppl. Reviewed on: 12th April 2023

Good service

The service was really good quick and easy Reviewed on: 12th April 2023

Helpful Assistant

Cora send to be quite helpful. Cora is able to provide reasonable good assistance. Reviewed on: 12th April 2023

Hopeless service

Tried for 2 hours to download a statement online. The system failed to recognise my saved password and told me I must register again and that I would get activation code by SMS. I tried using the app instead, not expecting to get a better outcome - and didn't. I decided to ring as I needed the statement tonight but was told your system "chose" to send activation by post and would take several days to get to me. That was no use so the next suggestion was to go into the branch to get a statement. However, the good news is that NatWest has modernised its system and customer care to such an extent that it is now possible to do everything by Royal Mail or visiting a branch in person. I wonder if such great service will ever catch on!!!! Reviewed on: 11th April 2023

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