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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6040 reviews)

View other NatWest Group - Cora products

4.58

Based on 6,040 reviews, last reviewed 9th Mar 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

I didn't survive the doom loop. I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasio... Read more Reviewed on: 9th March 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6040)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

Only helps when it can connect to an advisor...

... And the delay for an advisor renders any acceptable service duly void. Reviewed on: 9th March 2023

Quick and easy

Quick and easy answers. Saved times from using Google, with live chat answers Reviewed on: 9th March 2023

coral always there when you need anything

coral can sove most of any questions you need to no Reviewed on: 9th March 2023

Helpful

I have used cora for closing accounts and getting update on loan accounts and cora has been helpful in resolving my query Reviewed on: 8th March 2023

Hopeless

Tried to register online ,have had two activation codes cannot phone and speak to anyone Cora useless ,kept holding on for further help but could not wait any longer ,Just going around in circles Have put in all the relevant numbers and codes but just wont accept ,very frustrating ,given up now Reviewed on: 8th March 2023

Excellent customer service.

The NatWest team members very friendly. Reviewed on: 7th March 2023

I need help

I need help.I don't have enough money to pay for gas, electricity and rent and food has become more expensive Reviewed on: 7th March 2023

Complete and utter rubbish!

IF you like automated flow charts that waste your time, you will probably love this, for those of us who would rather deal with a human being at the expense of the company's profits and who actually know something about banking, will probably give it a similar review. Reviewed on: 7th March 2023

Unable to deal with queues

You have to stay with the page active but due to high volumes this wait is over an hour. It is impossible to stay logged on and times out before you can speak to an agent Reviewed on: 7th March 2023

USELESS, TIME WASTING BOT

Useless bot, repeating same questions with final outcome, i wait yesterday and now today over an hour each time with no response apart from i m handing you over to an agent. Not even worth 1 star, but no choice to proceed. Reviewed on: 7th March 2023

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