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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6044 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,044 reviews, last reviewed 6th May 2025

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Nobody wants to do anything!!! After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the custome... Read more Reviewed on: 6th May 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6044)

Review of the NatWest Group - Cora, Digital Assistant:

Waste of time.

Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Reviewed on: 22nd October 2024

its okay

Doesn't understand everything I say, but it helps. Reviewed on: 10th April 2023

Good

Muito bom., rápido .......,..... Reviewed on: 10th April 2023

Great virtual assistant

But should have more explicit option to talk to a human assistant if stuck. Reviewed on: 10th April 2023

Brilliant

Cora was able to resolve the inquiry today and save me time. Indeed, Cora is real star Reviewed on: 10th April 2023

Cora, my banking buddy

I have used Cora on numerous occasions, to ask questions or make enquiries about my banking options with RBS. Cora is fast and efficient, and invariably points my in the right direction with best advice and invaluable tips. Reviewed on: 10th April 2023

AB South

I thought closing an account would be difficult but you at NatWest made easy Reviewed on: 9th April 2023

Cora Review

For the most part Cora has been very helpful. The digital platform is useful when you really don't have time to wait on the phone or really don't feel like talking to someone over the phone... for the most part what ever the issue is Cora can usually resolve it or point you in the direction for resolution.. Reviewed on: 9th April 2023

10 star

Great service very proud always a lot of help Reviewed on: 9th April 2023

Banking made easy

So easy to use it’s a great way forward for those who may find internet banking difficult. Reviewed on: 9th April 2023

Need people, not Bots!

As with most bots used by large companies these days, this one is unsatisfactory. People are usually trying to answer queries online because they have a very specific problem. A bot is not able to recognise anything other than problems that have been pre-programmed into them. Very unsatisfactory. Department I need to speak to is apparently only open eight until six weekdays, no good whatsoever for people who work full time. Reviewed on: 8th April 2023

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