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Review of the NatWest Group - Cora, Digital Assistant:

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Need people, not Bots!

As with most bots used by large companies these days, this one is unsatisfactory. People are usually trying to answer queries online because they have a very specific problem. A bot is not able to recognise anything other than problems that have been pre-programmed into them. Very unsatisfactory. Department I need to speak to is apparently only open eight until six weekdays, no good whatsoever for people who work full time. Reviewed on: 8th April 2023

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