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NatWest: Black Account reviews

Name: Black Account
Rating: 4.61 (225 reviews)

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4.28

Based on 225 reviews, last reviewed 20th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Bad Customer Service.. It is almost impossible to get through to a person on the phone. After waiting for over an hour I was offered call back which I accepted but which nev... Read more Reviewed on: 15th April 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Black Account reviews (225)

Review of the NatWest, Black Account:

Been a customer over 30 years

Great experience- over the years never had any issues. No need to visit the bank any longer as the mobile banking app is fantastic. Great security controls. Perks with account are fantastic. Communication has always been excellent Reviewed on: 17th February 2023

If there is -1000% for a bank customer service proba...

If there is -1000% for a bank customer service probably this bank will get the score. One of the worst experiences that I ever had dealing with a bank. They are just a joke. "The bank would not give you a reason to cancel my account", this was repeated in the call over 6 to 7 times. I have been with the bank since 2010 and this is the way they treat a loyal customer. I have been transferred 4 times in a call to find the correct department. Just a joke of a bank where the customer support team is abysmal. Why do you operate as a bank when you are closing our accounts without any valid reason? I have money in your bank. Very disappointed and will never come to this bank. Thank god did not have a credit card with them, just imagine how they will operate when they give out credit to people. Joke of a bank that does not have any value on real customers. I think the Bank of England has to look into this joke of a bank that behaves like this to its customers. Very frustrated with this customer service which made me write this bloody essay on how bad this bank is. Very very disappointed and frustrated with Northwest Bank. God save you from disaster and hope they learn the lesson. I have been told now that I have to wait for 60 days to get my money transferred to another account. There is no one to respond to my calls at Natwest. Reviewed on: 22nd February 2024

Black account is great, but a little pricey.

Black account is great, but a little pricey. I was lucky enough to get a £10/m discount, plus earn cash back on spends and bills, so really it mostly pays for itself. Reviewed on: 21st February 2024

Fabulous service from a professional team.

Fabulous service from a professional team. Great benefits on the account that I use all year round. Reviewed on: 15th February 2024

Poor returns from savings, excessive monthly charges.

Poor returns from savings, excessive monthly charges. No recogniition for being with bank for 54 years. App works well. Reviewed on: 15th February 2024

Good service and app

Good service and app. Steady stream of service improvements. Reviewed on: 15th February 2024

Not all it says

Be careful as a lot of the so called benifits are not as expected. A hailstorm breaking a windscreen has left me £1000's out of pocket as it was not classed as a breakdown. Don't take offers at face value Reviewed on: 29th August 2023

Generally a good service

A great service in terms of rewards, insurances and withdrawing money abroad. Saves us money. Dragon pass element totally useless and ads stress to holidays doesn't add value. Reviewed on: 8th August 2023

Service level appalling

They believe 1 phone call a year is great service, I made a complaint and have not heard anything from them in over 2 weeks. They are fast becoming a laughing stock. Reviewed on: 2nd August 2023

Great account with great rewards

Great experience with the bank always, online tools are great and easy to use. Account is rewarding. Reviewed on: 31st May 2023

You know what you get

Helpful staff, online banking has really improved. Reviewed on: 11th April 2023

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