Write a review

NatWest: Black Account reviews

Name: Black Account
Rating: 4.61 (225 reviews)

View other NatWest products

4.28

Based on 225 reviews, last reviewed 20th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Bad Customer Service.. It is almost impossible to get through to a person on the phone. After waiting for over an hour I was offered call back which I accepted but which nev... Read more Reviewed on: 15th April 2025

Read all reviews See your review

About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Black Account reviews (225)

Review of the NatWest, Black Account:

Black account is great, but a little pricey.

Black account is great, but a little pricey. I was lucky enough to get a £10/m discount, plus earn cash back on spends and bills, so really it mostly pays for itself. Reviewed on: 21st February 2024

Outstanding service

Great to have a real person to help when there are problems. No hours pressing numbers and getting nowhere, a real person at the end of the phone AND they know how to sort things out. Reviewed on: 7th April 2023

Fantastic Mobile Banking App

What a great banking app, I cannot remember the last time I had to logon to online banking or go into a bank branch. For sometime now the app allows cheques to be paid in and with facial recognition to approve higher value payments everything that I need can be done on my mobile phone wherever I am or at whatever time. Reviewed on: 6th April 2023

Easy to use, excellent back up from the bank

Easy and simple to use. Information they provide is excellent and never had any issues. Provides insurance, car hire, holiday insurance etc. Would recommend to others. Reviewed on: 4th April 2023

Very useful extra benefits

If you paid for all the benefits separately it would cost you more. Gives great peace of mind knowing car breakdown cover, travel insurance are in place. Airport lounges, holiday booking ser ice and concierge service are very helpful for event tickets. Reviewed on: 4th April 2023

Good and easy app to use.

Excellent app for mobile to use and very useful. Reviewed on: 4th April 2023

My trusted bank

My favourite bank for having a current account. Best customer service in the branches and really easy app. Reviewed on: 4th April 2023

Simple helpful banking

Stress free banking. Easy to access via mobile app. Makes life so easy. Highly recommended. Reviewed on: 3rd April 2023

Easiest online banking app..

Completely intuitive to the needs of the user, personalisation is simple and everything you need is within easy reach. Reviewed on: 3rd April 2023

Great value for money

This saves me a lot of money in breakdown & mobile phone insurance plus I get to use an airport lounge when going on holiday! Reviewed on: 23rd March 2023

Efficient and informative

Easy access to all aspects of my account Reviewed on: 21st March 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Essential Current Account
from Virgin Money 3.00 from 141 reviews
Basic Current Account
from RBS 4.07 from 239 reviews
Choice Current Account
from Santander 4.23 from 16 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub