Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2080 reviews)

View other NatWest products

4.50

Based on 2,080 reviews, last reviewed 7th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The NatWest App is user friendly A to Z, making the... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till d... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

Read all reviews See your review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2080)

Review of the NatWest, Basic Account:

On line and app both easy to use and assistance in b...

On line and app both easy to use and assistance in branch when needed Reviewed on: 26th February 2025

Natwest app

Never had any problems and happy with the service Reviewed on: 3rd April 2023

Super job

Wonderful and helpful tool for all my transactions Reviewed on: 3rd April 2023

Very helpful

Natwest is very helpful and will recommend to anyone Reviewed on: 2nd April 2023

Easy and clear too use

Straight forward to use constant updates and great support should you need it Reviewed on: 1st April 2023

Brilliant

I think that West Bank is amazing always helpful always around when you want to speak to someone Reviewed on: 1st April 2023

Great Bank best customer service

Very positive and very good banking experience for me Reviewed on: 1st April 2023

I am a vulnerable customer and they always help me.

Because I'm a disabled and vulnerable customer and can get mixed up, they helped me by helping me set up this app. Now I know exactly how much money goes in and how much goes out. It really helps me. Because I can't open my mail, I never used to know what was happening, but now if anything is going wrong, they phone me. They are very nice and kind. Thank you. Reviewed on: 31st March 2023

Easy to use app

Excellent app. Intuitive, quick to use. Reviewed on: 31st March 2023

Fab bank

Fab bank never had any issues. Always happy to help Reviewed on: 31st March 2023

Simple

The app is very simple and easy to use. My girlfriend and my dad both have natwest accounts as do many other people I know. I think the app is very straight forward and to have multiple accounts show to help you keep track of where you are is genius. Reviewed on: 31st March 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

FlexAccount
from Nationwide 4.37 from 868 reviews
Standard Current Account
from Ulster Bank 3.62 from 34 reviews
Citigold Current Account
from Citibank 4.74 from 8 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub