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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2064 reviews)

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4.50

Based on 2,064 reviews, last reviewed 12th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

Up-to-date online banking and good customer service

I used to bank with NatWest at Holborn Circus branch. However, moving to the West Midlands over 20 years ago meant leaving behind a great branch. With the 2 NatWest branches in Malvern closing, online banking became paramount. All my banking is carried out online and on the rate occasion I need the assistance of a staff member, I find customer service give an excellent service. Online banking has improved in leaps and bounds and I feel I am using this in the best way. Often, banking customers are encouraged to change banks which I have never been tempted to do. I am very happy with the service NatWest gives. Reviewed on: 11th March 2023

Best banking app in the UK

I work for Barclays Bank for 20 years now and NatWest banking all is better and more comfortable to use, not only this customer services have always supported me with disputes and I’m go grateful and thanks towards your colleagues and NatWest, just the best thank you so much, Tamer Reviewed on: 11th March 2023

No problems in 20 years!

Opened my first account with natwest and never looked back. Never had any problems. In store staff are friendly and helpful and the app is definitely helpful and so much more than just been able to see your balance! Reviewed on: 11th March 2023

Accessing support via app

Quick easy access to customer service and getting helpful deep support Reviewed on: 10th March 2023

Best in the market so far.

It's a hassle free account easy to manage and excellent customer service, you can't go wrong with Natwest bank account Can't get better than that Keep up the good Thanks Reviewed on: 10th March 2023

Very helpful people

The staff are very helpful, especially at Christchurch, Dorset branch. Reviewed on: 10th March 2023

An excellent bank - I've been with them for 46 years

I've always been happy with the high level of service I've received over the years from NatWest - I've had no reason to look elsewhere. Reviewed on: 10th March 2023

Best banking app with all the service you require

I’m very happy with the service they provide and o can say it’s the best bank. Reviewed on: 10th March 2023

The best bank ever!

Great experience with in a branch and in the app as well! Reviewed on: 10th March 2023

Happy with NatWest

Always been keen to help me, friendly staff and quick to respond to any questions or concerns I have Reviewed on: 10th March 2023

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